Provides case management and customer service support for the Field Services Office or Re-Entry Center. Performs client check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Checks-in all clients entering the facility. May complete drug screens according to assigned random schedule for each client check-in.
May perform breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.
Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including clients, customers and the general public.
Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
Files, prepares charts and performs data entry as assigned.
May collect client payments, post payments on Company database, and make daily cash deposits.
May be responsible for office opening and closing procedures.
May be responsible to install and/or de-install electronic monitoring equipment on clients, and forward documentation to the appropriate agencies and the Company monitoring center.
May transport clients to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
May clean electronic home monitoring (EHM) equipment.
May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents clients’ attendance, participation and progress in Company database.
No supervisory responsibilities.
High school diploma or equivalent
Minimum of six months experience in Human Services field with direct participant services preferred.
Two years college coursework in Human Services preferred; Minimum of six months experience in Human Services field with direct participant services preferred; Minimum of six months experience working with minority populations preferred.
Basic database skills, Basic math skills, MS Word & Excel
Ability to handle a variety of simple tasks that are routine in nature, while keeping work flowing in an orderly
Ability to express thoughts logically, in English, in both written and verbal
Position requires ability to have direct contact with participants and observation of participants submitting urine for urinalysis