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Field Service Technician at Mitutoyo America Corporation

Posted in Other 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Pittsburgh, Pennsylvania





Job Description:

Position Summary

The Field Service Technician performs calibration, installation and repair of Coordinate Measuring Machines, Form Products and Quick Vision Systems as assigned within the territory. Troubleshoot, diagnose and repair assigned products.

This position is 100% overnight travel.  Working as a Field Service technician, you will be trained on a single product line for a minimum of 6 months. After completing your training program, you will work in a territory up to 400 miles in any direction from your home.  As a field service technician, you will represent Mitutoyo in a professional manner. You will have the opportunity to travel and be a part of a top tier team.  Mitutoyo is seeking highly motivated, skilled technicians who display excellent customer service and have the troubleshooting skills necessary to work on electro-mechanical equipment. 

Essential Job Responsibilities


  1. Perform installations, troubleshooting, repair, and calibration of assigned product group(s).

  2. Promote the sale of customer service agreements as appropriate.

  3. Maintain daily contact with headquarters as per Mitutoyo America Corporation Field Service (MACFS) standard operating procedures (SOP), including daily check of schedule, reporting start/stop times, etc.

  4. Maintain contact with customers in accordance with jobs as scheduled per MACFS SOP.

  5. Train end users in proper preventive maintenance procedures for equipment as required.

  6. Complete and submit all required paperwork weekly; this shall include work orders, calibration reports, time/activity reports, expense reports and any other paperwork, as required.

  7. Email all completed work orders, calibration data to MACFS within 24-72 hours of completion of job assignment.

  8. Maintain equipment and ensure that it is in good working condition as per MACFS procedures, ensure calibration standards have up to date calibration certificates and stickers showing calibration due dates per accredited procedures. Perform interim checks as required and forward to the office monthly.

  9. Maintain good customer relations informing management of any potential problems relating to customer complaints, software or hardware problems.

  10. Perform job in accordance with MACFS quality management system as instructed by management to sure integrity, competence, confidentiality and customer satisfaction.

  11. Maintain an up to date parts inventory by properly charging for parts on work orders as required, and the prompt return of unused and defective parts that are under warranty, including the proper paperwork describing part status, in a timely manner.

  12. Must conform with all compliance issues related to calibration as instructed by management.

Required Education and Experience: High School Education or equivalent; additional specialized training. Strong electro-mechanical skills preferred. 

Work Environment:  Manufacturing.  Quality Lab.

Physical Demands: The person in this position needs to lift, move and carry up to 75 lbs.  This position requires bending, squatting, and reaching.  This position requires 100% travel and up to 8 hours per day driving.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

Why choose Mitutoyo?

Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. Since our beginning in 1963, our employees have felt pride in the Company and its products. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America.  Metrology is the science of measurement. We are the only full-line provider of metrology solutions in North America that can satisfy every measurement challenge faced by our customers. 


  • Competitive Salary package

  • Minimum 17 days PTO plus at least 10 paid holidays per year

  • Medical, Dental, Vision & Life Insurance

  • STD, LTD, Employee Assistance Program

  • 401(k) Plan plus company match

  • Tuition Reimbursement

  • Service Recognition

  • Company Vacation House in Florida

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

See job description