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Field Support Specialist (Duluth) at AT&T in Columbia, Maryland

Posted in Other 30+ days ago.

Job Description:

Responsibilities Include:
Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. Troubleshooting and solving technical issues related to end user equipment hardware and software. Ensuring customer satisfaction is achieved.

Required Skills, Experience, and Education: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.
- Highly skilled in installing, repairing and troubleshooting VTC devices and systems.
- Demonstrated ability to read and understand technical manuals and schematics.
- Able to manage time and priorities effectively.
- Able to work efficiently with minimal supervision.
- Proficient in working with end-users remotely.
- Familiar with Active Directory security and policies.
- Excellent analytical and problem-solving skills.
- Outstanding communication skills to relate with team members and support workers.
Required Clearance: Candidate must have a TSSCI with Polygraph.
Desired: CompTIA A+, Vendor certifications desired, e.g., Cisco, Polycom.