Put a LIFT in Your Career!Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talentedParts Return Coordinatorat our facility located inDanville, IL. HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 80 years.
HYG is looking for an energetic individual who will have a positive influence on the Parts Distribution Center.TheParts Return Coordinatoris responsible for the authorization and administration of Hyster-Yale's annual parts return programs. Process includes monitoring of return allowance and issuance of authorized credit. Incumbent is also responsible for processing/crediting to dealers of miscellaneous claims requests. Position has daily communication with dealers for problem determination and prompt resolution. Continuous monitoring of Contact Management incident queues is of high priority to ensure issues are resolved timely and accurately. Position will work in concert with the Government Sales Coordinator to accept, process and ship daily Government credit card orders.
Key accountabilities include:
Authorize and administer annual dealer returns including credit memo preparation, processing of return requests and issuance of semi-annual allowance notification. Process any special return requests.
Issue credit memos and approve same.
Accept, process and coordinate shipping of Governmental credit card orders.
Provide exceptional customer service thru Contact Management to provide accurate and timely dealer solutions.
Process miscellaneous returns including cores, vendor, freight, shortages and all marketing errors.
Issue and follow-up of dealer correspondence regarding missing and/or incorrect information on claims.
Bachelor's degree preferred or 2 - 4 years industry/customer service experience
2 - 4 years industry/customer service experience
Excellent communication skills
Working knowledge of MS-Office
Basic Accounting/Marketing Principles
PDC Distribution logistics & flow
Location information: Danville, with a population around 33,000, sits as the county seat of Vermilion County which is located in East Central Illinois along the Illinois/Indiana border. Danville offers small town charm and big city amenities. Our city is known for its range of shopping, from antiques and boutiques to big-box, excellent parks and recreation, academics, affordable housing, and quality healthcare for veterans and everyone else. We are home to our own Community College (DACC- Danville Area Community College) and are a short thirty-five miles from the University of Illinois in Champaign, IL and only fifty-seven miles from Purdue University in Lafayette, IN. The residents of Danville are known to be helpful, friendly, always armed with a story and ready to share it.
We are an equal opportunity employer with an excellent benefit package including medical, dental, vision and life insurance, paid vacation and paid time off, on-site health clinic, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled Job ID 3932BR