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Operations Leader - Consumer Technologies at UL

Posted in Other 30+ days ago.

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Location: Fremont, California

Job Description:

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Contribute to a Safer, More Secure, and More Sustainable World.
At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose - to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.
The Consumer Technology team is committed to the safety of consumer and commercial Hi-Tech products. These products include power supplies, small batteries, lasers, information technology equipment, audio/video equipment, vaping devices, and telecom type equipment. Come and join our team to evaluate new and exciting Hi-Tech products to ensure they meet relevant safety requirements!

Our team is customer-focused, team oriented and strives to ensure that products we evaluate are considered safe per the applicable safety requirements. As an engineer with our team, you will work directly with our customers to evaluate and certify their products. The evaluation requires direct communication to the customer on the requirements and status of projects as well as working with our team to ensure the project is completed successfully. A successful engineer at UL will have the ability to manage multiple projects, be customer focused, to be able to communicate effectively both internally and externally as well as have a drive to succeed. This is an opportunity for working on a newly established and exciting safety standard.

The OPERATIONS LEADER for the Consumer Technology team in FREMONT, CA will play a vital role in the successful completion of customer projects.
Responsible for customer service and delivery of projects and programs for areas of responsibility.


Works with leadership to develop, coordinate, and execute business operational plans and strategies. Establishes test programs and provides technical guidance to customers and the engineering team. Anticipates customer needs and responds to customer feedback while using feedback to mentor staff. Manages performance of direct reports by establishing objectives.
  • Works with business leadership to develop, integrate and coordinate business operational plans. Responsible for customer service and delivery of projects and programs for area of responsibility.
  • Implements and executes capacity and capability strategies under the guidance of the Regional Operations Manager. Shares operational, customer and market intelligence with the Regional Operations Manager and other business leaders. Fosters and ensures effective workflow.
  • Responsible for staffing and training needs for assigned area to maintain needed capabilities.
  • Ensures proper communications with customers to discuss technical and process issues and may negotiate completion dates, and support of customer needs from assigned team.
  • Establishes appropriate test programs by reviewing files and applying requirements.
  • Provides technical guidance to both team and customer for complex technical issues. Ensures quality and adherence to policies. Manages training to support needed capacity and quality of testing.
  • Increases customer loyalty, anticipates customer needs and provides proactive solutions. Gathers, shares and responds to customer feedback. Coaches and mentors staff to do the same. For the local office, to meet with key customers to understand activities and needs. Ensuring the Leadership Team is aware of feedback.
  • Executes and continuously monitors the operational strategies and action plans for the business.
  • Responsible for Revenue, Cost and Margin for area of responsibility as part of the Regional plan.
  • Ensure there is continuous improvement focus on all areas of their area of responsibility for their local office. As well as supporting Regional activities, planning and development of these.
  • Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
  • Travel is like to be required to conduct or witness testing, attend industry related events, as well as Regional management meetings.
  • Performs other duties as directed
ADA Essential Function (applies only to the U.S.)
None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.


To succeed in this role, you should:
  • Have a University Degree in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology, or Physics from an ABET accredited program plus generally ten years of directly related work experience or equivalent education and experience. Management/Leadership experience is a plus.