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Restaurant Server at Great Wolf Resorts

Posted in Other 30+ days ago.

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Type: Full Time
Location: Fitchburg, Massachusetts

Job Description:

The Restaurant Server is responsible for taking food and beverage orders, serving food and beverages, and handling transactions while interacting in a positive, friendly and efficient manner with our guests.

Essential Duties & Responsibilities

* Helps patrons select food and beverages by presenting menu; offering cocktails and appetizers; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions and understanding customer's special needs and/or dietary restrictions
* Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
* Keeps kitchen staff informed by noting timing of meal progression
* Serves orders by picking up and delivering patrons' choices from bar and kitchen including accompaniments and condiments from service bars, as requested
* Responds to additional patron requirements by inquiring of needs; observing dining process
* Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
* Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons
* Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Basic Qualifications & Skills

* Some High School education or equivalent
* Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
* Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed
* Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

* Previous server experience
* Prior experience with Point-of-Sale (POS) technology
* Proven teamwork
* Projects professional image that inspires trust and confidence
* Enthusiastic and positive energy

Physical Requirements

* Able to lift up to 15 lbs.
* Able to bend, stretch, and twist
* Able to stand for long periods of time

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled