Antietam Broadband, a national, family-owned communications company, has an immediate, full-time opening for a Headend Technician. This position is responsible to assist in the technical operations as they relate to the troubleshooting, support and maintenance of network elements and connections required to support Antietam Broadband networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed. May provide support for moderate services and other products. This individual will physically work at our cable television properties in Hagerstown, MD, located in the western part of the state, approximately 60 miles from Baltimore and Washington, DC.
Careers at Antietam Broadband offer a full range of benefits, including group health & dental insurance, 401(k) program with company match, generous PTO program, a company wellness program, employer paid short and long term disability, and more!
Schurz Communications and its subsidiaries are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.
Schurz Strategic Objectives:
We will attract, invest in, communicate with, and retain top talent.
We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
We will innovate, partner, experiment and create a better future together.
We strive to continuously improve operating performance to ensure sustained growth.
Advanced knowledge of RF and IP technologies, HFC design, as well as optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Optical Fiber Scope and Optical Power Meter).
Fundamental knowledge of Video Networking, IP and DOCSIS. DOCSIS 3.1 deployment experience preferred
Expertise to differentiate between different sizes and colors of wires and to make cable connections in tight spaces by bending, reaching, twisting as well as work with small components and wires to make cable connections.
Proven experience in support of network configurations/protocols including Wi-Fi Basic Routers with TCP/IP
Essential Knowledge, Skills, and Abilities:
Basic understanding of the newest telephony technology and configurations
Working knowledge of Windows-based Personal Computers including experience with Windows based applications including Microsoft Office suite products, CADD, Outlook and Internet. Comfortable with Agile and traditional development methods.
Skill in using small hand and power tools.
Near vision acuity required to read maps, complete documentation, and inspect, install, and repair materials and equipment. Far vision acuity required to drive motor vehicle.
Ability to communicate in person and by telephone.
Willingness to work flexible shifts and be on-call as needed.
Hand and finger dexterity to operate a computer and various office equipment and customer premise equipment.
Near vision acuity required to read a computer monitor and various reports and documents.
The ability to read, write, speak and understand English is required.
High school degree or GED equivalent is required.
Post-high school education preferred.
Generally required 4+ years of CATV, Broadband or Networking experience
IT certifications in Linux, servers, etc.
Valid state driver's license and clean driving record.
Under moderate supervision, responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6 to name a few typical technologies. This includes the installation, construction, operation and repair, with root cause analysis of all equipment associated with the Headend.
Transact HE and facility Technical Quality Assurance (TQA) inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with company standards. Implement approved methods of procedure.
Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.
Setup and operate legacy headend equipment including but not limited to signal processors, modulators, demodulators, IRD's and IRT's
Responsible to analog and digital channel level measurement and quality testing along with periodically testing of equipment and quality of signal throughout the network.
Install, maintain, and perform testing and required documentation of emergency alert systems.
Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
Support and maintain protocol compatibility standards, develops and implements network enhancements.
Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.
Work on one or more projects as a project team member, occasionally as a project team lead.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Execute network problem resolution and all required HE Proof of Performance Tests as needed. Also perform all daily, weekly, monthly and quarterly testing and logging.
Work duties are performed both inside and outside of maintained buildings and property.
Some work outdoors in adverse weather conditions and at night, when necessary.
Bend, stoop and crawl.
Lift up to 80 pounds and to lift, position, and carry ladders.
Climb ladders, towers and/or utility poles and work in high places.
Work in small places (such as crawl spaces and attics).
Temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat.