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Telecommunications Engineer at PCM

Posted in Other 30+ days ago.

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Location: Bethlehem, Pennsylvania

Job Description:
About Us

PCM is a leading IT provider of technology solutions including hardware products, software, services and consulting in most industries including small, medium, enterprise and public sector organizations throughout the US, Canada, Europe and beyond. We were founded in 1987 and have grown to 4,100+ employees.

Our comprehensive expertise and proven experience in emerging, advanced and legacy technologies stands out in a crowded market. We leverage our vast array of certified personnel, valuable partnerships, mature process and scale to achieve our clients IT objectives and position them for future success.

Our business IT strategists, market specialists and technical engineers are trained to listen to, learn from and enable our customers' success.

PCM offers exceptional procurement and logistics for a broad range of IT products. We provide consulting and implementation services delivered through more than 1,400 service engineers. With PCM, you have a rich array of managed, professional and operational services to lower your organization's operating costs, increase business agility, improve overall efficiency, and help you succeed in today's global economy.


Provide Cisco Unified Communications technology expertise and associated technical support, evaluating and resolving complex technical issues related to the voice network.

Consult and work collaboratively with internal departments and vendors to deliver a quality call experience for our customers. Perform IP network analysis and monitoring to insure peak performance and quality of the voice traffic.

Senior team member responsible for analyzing, designing, installing, configuring, maintaining and repairing of IP Telephony infrastructure and application components.

Ensuring overall technical capabilities, stability and performance with Cisco Call Manager. Provide direction, recommendations, design and implementation for VoIP enhancements.

Work with vendors, clients, carriers and technical staff on VoIP implementation, optimization, security and ongoing management. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, CUIC, CUPS, CUBE, CER, CVP, IM&P, Finesse, Jabber and all other Unified Communications applications.

Ensure performance, capacity, availability, and quality of the voice environment monitoring for emerging incidents and initiate preventative action.

Create and maintain all necessary technical documentation. Ensure all work activity is accurately documented in our tracking systems.

Adhere to the design, programming and application standards as setup by the company. Including compliance with all company and departmental policies and procedures.

Provide functional direction and/or guidance to assist with development of team members.

Develop preventative maintenance programs, disaster recovery plans and redundancy plans. Maintain and test these plans regularly.


  • Cisco Call Manager version 10.5.2 experience is required.
  • Cisco Voice \ Collaboration certification is preferred (CCNA-Voice, CCNP-Voice)
  • BA/BS degree in technical discipline preferred
  • At least 5 years of Cisco Unified Communications troubleshooting, design and configuration experience
  • At least 5 years of experience with Cisco CUCM, Unity Connect, Cube, Contact Center Enterprise
  • Telecommunications configuration, design and troubleshooting.
  • Familiarity with server operating systems (Linux, Windows) and application software
  • Demonstrated knowledge of networking concepts and tools used for monitoring and troubleshooting
  • Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS)

Why work for Us?

PCM Offers:

We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.

PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

PCM: The right technology, delivered!

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims. Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM. PCM will not solicit money or banking information from applicants. Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.