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Associate Technical Support Representative at Scantron

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Omaha, Nebraska

Job Description:

BUILD your career with a global, diversified company that provides market leading assessment capabilities and technology services to help clients around the world achieve their goals.

LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

CREATE our future by empowering organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness.  For more than four decades, we have been recognized as the trusted source for reliable data capture, assessment, and analysis.

We are the iconic brand in assessment and technology services.  We are Scantron professionals.

Scantron is a global, diversified company that provides market leading assessment capabilities and technology services to help learners, educators, business owners, and professionals around the world achieve their goals.  We empower organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness.  For more than four decades, the Scantron brand has been recognized as the trusted source for assessments, analytics, technology services, managed print, and data capture solutions.  Scantron is headquartered in Eagan, MN, with offices in Omaha, NE, Columbia, PA, and in the Research Triangle of NC.  Scantron is a subsidiary of Harland Clarke Holdings Corporation.


·  Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.

·  Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

·  Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

·  We offer work-life flexibility, meeting personal obligations along with professional success.

Position Summary

Perform technical support for client hardware and software covered under maintenance and Managed Service agreements. 

Support activities include, but are not limited to configuration, maintenance and monitoring of servers; workstations; routers; firewalls, VPN gateways; and administrative tasks such as user authentication and authorization; software updates; and configuration of drivers and settings on personal computing devices and printers

Key Duties / Responsibilities

  • Troubleshoot, analyze and resolve client system problems.

  • Ongoing monitoring of client system functions outlined in Managed Service agreements.

  • Plan and coordinate the implementation of new Managed Service clients.

  • Research and respond to client requests.

  • Maintain client information and internal systems relating to Managed Services

  • Meet all attendance requirements

All employees are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services.  This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.  

All employees are responsible for supporting and complying with internal and external  audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment.


Education & Knowledge Required

College or Associates degree and 1-3 years relevant experience in computer hardware, Windows operating systems, and network administration

Experience implementing/supporting Windows Server, Exchange, VMWare, mobile communications, and enterprise anti-virus solutions is a plus.  Knowledge of routers is a plus

Experience / Skills / Abilities Required

  • Good communication and interpersonal skills for dealing with customers in problem situations.

  • The ability to work well under pressure and to remain patient and persistent.

  • Good problem-solving skills.  The ability to correctly diagnose problems, determine options for resolving the problem, and implement the solution.

  • Knowledge of current computer hardware, operating systems, components, network security systems and techniques, and administration, including user profiles, patches/updates, performance tuning, log analysis, application updates and bug fixes.

  • Knowledge of routers and network appliances.

  • The ability to work independently as well as in a team environment.

  • The ability to learn and quickly incorporate new technologies associated with systems communications and interconnectivity.

  • The ability to work flexible hours, including some weekends, evenings or on-call as required by the needs of the business.

Scantron is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Wendy Hinson at  .

EEO is the law. To review your rights under Equal Employment Opportunity please visit: