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ER Representative - Medical Accommodations at Chubb in Whitehouse Station, New Jersey

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Chubb is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The Employee Relations Representative is a part of the Employee Relations team within North America Human Resources.  This position is responsible for managing the centralized Medical Accommodations Process and monitoring the Employee Relations mailbox.  Further, this position will perform various Employee Relations functions and provide support to the Employee Relations Specialists.

Duties & Responsibilities

  • Centrally manage all US requests for medical accommodations. Requires compassionate interaction on sensitive medical issues with employees and contact with medical care providers.  Serve as the medical accommodations subject matter expert; respond to questions and provide guidance to employees, managers and HR managers on the process.

  • Frequently engage with and act upon notifications from Chubb’s centralized Leave Management Team with a goal of guiding local HR to determine if the absence can be approved and advising on various courses of action.  Tracks leaves under the ADA that are note managed by the Chubb Leave Management Team

  • Review background screening results and resolve discrepancies in accordance with the defined procedures. Respond to questions regarding the background screening requirements and proper documentation. Entails interacting with applicants, a third-party vendor, and members of the HR team.

  • Monitor the Employee Relations mailbox and provide responses to employee policy questions or and direct emails to the appropriate specialist for response. 

  • Respond to HR manager, manager and employee policy questions; guide HR and managers on navigating The Village for relevant resources.

  • Monthly submit New Hire Reporting in compliance with various state requirements.

  • Process Arbitration paperwork timely and with consistency. 

  • Plan for and act as the lead for Bring Your Child to Work Day.

  • Perform routine and ad hoc requests for the Employee Relations team including creating agendas, scheduling meetings, running reports, project work, etc.


  • Bachelor's degree or equivalent combination of education and experience

  • At least two years’ experience in Human Resources or medical accommodations preferred

  • Excellent interpersonal and listening skills

  • Ability to work collaboratively on a team

  • Proficiency in Microsoft Excel, PowerPoint and Word; ability to quickly learn new technology, such as case management software and internal social media platforms

  • Experience with data management

  • Excellent organization and time management skills

  • Ability to independently  prioritize and meet deadlines

  • Ability to maintain high level of confidentiality regarding employee information

  • Influencing skills and ability to maneuver through private and sensitive employee matters

  • Knowledge of the Family & Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA) are a plus.

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.