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Werum Senior Support Consultant at Cognizant

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Morris Plains, New Jersey

Job Description:

Cognizant is hiring “Werum Senior Support Consultant for Morris Plains, NJ location”. Interested candidates who are local and willing to relocate can apply.


Job Title: Werum Senior Support Consultant

Job Location: Morris Plains, NJ


Mandatory Skills


·         Experience in Werum PAS|X MES product

·         Good hands on knowledge in configuration and implementation of PAS|X

·         Knowledge of overall architecture of Werum PAS|X.

·         Pharma/Life science domain experience is required

·         Understands the application maintenance/support processes well – ITIL process

·         Good troubleshooting & issue resolution experience

·         Hands on experience with respect to triaging interface issues between MES and ERP systems, weighing scales, printers, scanners etc.,

·         Experience in troubleshooting server level issues – JBOSS servers, app/web servers

·         Understands the recipe design and able to locate any issues – MBR, eMBR, batch records

·         Good customer facing skills and should have experience with vendor coordination skills


Job Roles/Responsibilities


·         Customer facing skills

·         Triage and resolve any technical issues reported on Werum PAS|X

·         Provide hands & feet support needed on shop floor

·         Troubleshoot anf fix any MES peripheral integration issues

·         Provide status updates on incidents/issues on a timely manner to customer


Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Werum PAS-X PL1 Required


* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.