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Customer Service Representative - Perrysburg, OH at Oldcastle BuildingEnvelope Inc

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Perrysburg, Ohio





Job Description:

 

 

Job ID:  154509

Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.

Summary

We are seeking a full-time Technical Customer Service Representative Coordinator for our Perrysburg, OH location. This position involves serving customers by providing product and service information, resolving product and service problems, processing orders, and serving as an ambassador (customer advocate) between the customer and the company.

Essential Duties and Responsibilities


  • Provides day to day management of established customers including quote creation through order processing, including, but not limited to:


    •  Verbal Communication ( Ex. Phone calls)

    • Written Communication (Ex. Email, Faxes)



  • Responsibility for processing orders include:

    • Applying proper manufacturing standards to customer requests

    • Reading customer diagrams that include product and part specifications

    • Order creation and input into AS400 system

    • Troubleshooting or researching customer issues



  • Coordinate between sales and production and prioritizing activities to meet customer deadlines

  • Communicate and follow-up with customers to determine expected delivery date and time

  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; and following up to ensure resolution

  • Answer telephone promptly and transfer callers to appropriate departments

  • Greet customers in a courteous, friendly, and professional manner through written and verbal communication

  • Other duties as assigned

  • Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job

Requirements


  • Basic Windows® based computer skills and an ability to type numbers with accuracy

  • Strong mathematical skills, including ability to read fractions and decimals

  • Ability to learn how to read customer diagrams that include product and part specifications

  • At least one (1) year of experience in a manufacturing, construction, or technical based customer service environment

  • High School Diploma or GED equivalent

  • Organized, self-starter with the ability to handle numerous projects, phones, prioritize workload & work with minimal supervision

  • Must be able to communicate effectively & conduct oneself professionally; excellent written & verbal communication skills

  • Ability to work in a team setting with individual responsibilities

  • Prior experience with Lotus Notes, preferred

  • Associates degree, preferred

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Additional Information


  • Only online applications will be accepted

  • When applying, please provide full employment history


  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer



What CRH Americas Offers You


  • Highly competitive base pay

  • Comprehensive medical, dental and disability benefits programs

  • Group retirement savings program

  • Health and wellness programs

  • A culture that values opportunity for growth, development, and internal promotion

About CRH Americas

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link