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Instructional Program Manager: Emergency Medical Services in Clackamas, OR at American Medical Response in CLACKAMAS, Oregon

Posted in Other 30+ days ago.

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Type: Full Time

Job Description:



Requisition ID




Employment Type

Regular Full-Time


General summary of duties: Coordinates all aspects of the Paramedic/EMS Education Programs: planning, implementation, and evaluation. Maintains all components of the Paramedic Program to meet the CoAEMSP/CAAHEP accreditation requirements. Provides coordination and instruction in other EMS education programs as needed. Manages multiple campuses in some areas.

Duties include but are not limited to:

Job responsibilities and knowledge

* Supervision

* Supervises faculty and contract/adjunct instructors in the classroom and lab settings.

* Supervises faculty in the clinical and field internship phases of the program.

* Conducts regular Program staff meetings.

* Evaluates guest lectures and provides feedback in a timely manner.

* Counsels students as necessary and completes documentation.

* Serves as a mentor to other staff.

* Paramedic Program Director responsibilities

* Provides administration, organization, and supervision of the Program.

* Develops the course schedule.

* Provides continuous quality review and improvement of the Program.

* Completes long range planning and ongoing development of the program.

* Implements and monitors systems to demonstrate the effectiveness of the Program.

* Involves the program Medical Director in course operation and student and Program evaluation.

* Meets all other CoAEMSP/CAAHEP accreditation requirements.

* Coordination and instruction

* Coordinates courses as assigned.

* Participates in instruction and skill labs/evaluation for programs.

* Evaluates student progress periodically and provides feedback and counseling on a regular basis.

* Oversees coordination of the clinical and field internship sites.

* Develops and maintains relationships with EMS agencies that accept EMS students.

* Coordinates and provides supervision of Program students in the clinical and field internship sites.

* Schedules and conducts as applicable: student interviews, mid-term evaluations/counseling, and final examinations with the Program Medical Director.

* Initiates graduate and employer surveys six months following graduation.

* Completes CoAEMSP/CAAHEP Annual Report before due date.

* Maintains Instructor status for standardized courses as mutually agreed upon.

* Reviews and recommends potential training materials and resources.

* Planning and reporting

* Assists with marketing of courses.

* Reviews and revises Program course materials and syllabi as needed.

* Ensures that the Program has appropriate lesson plans and course preparation and delivery materials according to National EMS Education Standards.

* Ensures that curricula is current according to national standards and current evidence informed practice.

* Prepares re-accreditation self-study as scheduled by the CoAEMSP/CAAHEP.

* Evaluation

* Reviews all evaluations from students and provides feedback as appropriate and initiates action plans as indicated.

* Ensures that student evaluation tools are appropriate and relevant for all three domains (cognitive, psychomotor, and affective) and feedback is provided to students on a frequent basis.

* Manages the item development, revision, and analysis process to meet accreditation standards.

* Other Administrative

* Schedules Program Advisory Committee meetings at least annually.

* Participates in Consortium meetings annually.

* Publishes Program outcomes as required by CoAEMSP/CAAHEP.

* Other duties as assigned.


* Communicates/consults with the NCTI/AMR Learning executive team on issues as appropriate.

* Communicates/consults with the Program Medical Director on issues as appropriate and documents discussions and decisions.

* Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year.

* Utilizes tact and appropriate problem-solving process when dealing with issues identified.

* Relays concerns and initiates problem solving in a timely manner.

* Interacts positively with staff members, agency personnel, and students.

* Serves as an ambassador for all department programs.

* Uses discretion and maintains confidentiality regarding patient and agency personnel information.

Fiscal responsibility

* Monitors costs on a periodic basis and participates in the budget request process.

* Executes job duties to achieve optimal productivity and efficiency.

* Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies.

* Oversees the maintenance of Program equipment and supplies.

Problem solving

* Responds and adapts to changing expectations and reprioritizes as necessary to expedite Program needs.

* Assumes responsibility for effectively addressing issues and solving problems.

* Demonstrates good judgment in handling situations not covered by written or verbal instructions.

* Cooperates with intradepartmental problem identification and solutions.


* Ability to communicate clearly and concisely, both verbally and in writing.

* Ability to work with other employees, supervisors and external parties.

* Ability to maintain confidentiality of privileged information gained as result of job functions.

* Ability to work independently and under pressure.

* Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.


* Bachelor s degree required

* Master s Degree preferred

* AHA BLS Instructor*

* AHA ACLS Instructor*

* Instructor of either PALS or PEPP or EPC*

* PHTLS or ITLS Instructor*

* Completion of an approved Instructor course*, specifics as required by local governing authority

* *required within one year of hire


* Minimum 5 years progressive experience in a field/clinical setting as a Paramedic or emergency nurse

* Experience in supervision of staff required

* Documented teaching experience

* Coordination of EMS education programs required

* Experience in formal performance improvement process preferred

Licensure/certification: Certified/Licensed Paramedic or Licensed Registered Nurse in the State of employment

* NREMT certification preferred

* Current certification/licensure in the Program state

Physical demands/working conditions: Requires prolonged sitting, lifting and bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in a variety of settings to include field; emergency department and office environment. Work may be stressful at times.


EOE including Veterans and Disabled