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Assistant Front Office Manager at Omni Hotels & Resorts

Posted in Other 30+ days ago.

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Type: Full Time
Location: Asheville, North Carolina





Job Description:

JOB DESCRIPTION

To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.

RESPONSIBILITIES

* Handle all training with associates to ensure Omni Standards.

* Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

* Be very familiar with the hotel computer system for training maintenance and trouble shooting.

* Complete weekly supply inventories to ensure adequate pars of such.

* Complete rate discrepancy report and make needed changes.

* Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

* Prepare group information sheets.

* Complete check-out with balance report.

* Complete credit check daily.

* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

* Assure knowledge and training of Marketing Programs of company and hotel.

* Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

QUALIFICATIONS

* Previous luxury hotel experience is required.

* Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

* Ability to stand for the entire scheduled shift.

* Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

* Four year college degree, preferably in the hospitality industry

* Knowledge of Property Management Systems and related computer programs

* Strong knowledge of Microsoft Office Software...

Omni Hotels & Resorts is an equal opportunity employer.