Job Title: Overgoods Clerk
Close Date: 6/13/2013 at 12:01am
Department: 2DA Customer Service
Approximate Hours Per Week: 20-25
Commitment to Position: 18 months
Hours: 12:30pm - 5:15pm
Work Location: Building 112, Second Floor Office
Manager: Cathy Cottrell Supervisor: Stephen Barnes
Work Environment: Hub environment focused on customer concerns and shipping inquiries. Communicate with both internal and external customers via telephone. Employees are trained to be organized and successful in dealing with customer complaints and periods of high call volume. Teamwork and communication is essential in departmental success. Employees will work with management team and co-workers to achieve goals.
Job Summary: Employee will inventory, verify and process overgoods generated from the UPS shipments. They will conduct search and inquiries on customer shipments. Key focus is to provide quality customer service while exuding a positive attitude.
Job Description: Employees are responsible for researching and processing overgoods Employees complete required paperwork and use computer programs to make informational entries. Searches are completed to match customer merchandise and shipments. Employees will be assigned daily reports to analyze and distribute. Scheduled work hours of 12:30 PM--5:15 PM but may be offered additional time to cover other employees or meet sort needs.
Required Skills: Professional phone etiquette a must. Possess good problem solving skills and be detailed oriented. Writing must be neat and organized.
Additional Skills: Previous customer service experience preferred. UPS operations (ex. hub, import, export) knowledge a plus.
Interpersonal Skills: Ability to work in a hub environment with employees who posses the desire to achieve goals and acquire knowledge. Position suitable for a motivated self directed individual.
Skills Assessments Required: Must complete skills assessment to determine typing speed before job closing.
Skills assessment by appointment only.