Job Description: An empty treadmill isn't compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives.
Inspire. Innovate. Make an impact and join our team!
As a Field Service Technician with Life Fitness, you will travel to commercial and consumer customer locations (e.g. athletic complexes, academic institutions, etc.) to assist with installations, make repairs, and conduct preventative maintenance on our fitness equipment to ensure product performance.
Check out this video job description for a peek into what a day in the life of a Field Service Technician looks like as a part of this dynamic Life Fitness team.
Our Field Service Technicians enjoy benefits including:
Competitive base salary + quarterly performance-based monetary incentives + commission
Competitive company-matched 401K and profit sharing program
Role: Field Service TechnicianReports To: District Service ManagerJob Level: Individual ContributorTravel: YesOpportunity Locations***:
Los Angeles, CA
These are remote, territory-based opportunities. In order to effectively service customers in the region, applicants must live within a 75-mile radius of the opportunity or be willing to move to area. Candidates looking to relocate must be willing to do so on their own. We are unable to provide relocation assistance at this point.
As a Field Service Technician at Life Fitness you will be responsible for: Repair & Maintenance
Diagnosing and troubleshooting electrical, mechanical, or networking issues with strength and cardio equipment; assessing the extent of the problem to determine if the best course of action is product repair, part replacement, and / or recommending product replacement
Efficiently routing and scheduling work to service the customer and meet Key Performance Indicators (KPIs), such as tasks per day, customer resolution time, first time fix rate, etc.; traveling to locations within territory to install, repair, maintain or refurbish company products at customer facilities and trade shows
Conducting training service programs in the operation and maintenance of products and performing demonstrations as requested
Installing products and providing operation and maintenance training to customers and assistance to authorized servicers in product training, repairs, installations, and maintenance methods
Refurbishing or reconditioning used equipment for resale and preparing equipment for shipping.
Attending regional trade shows and assisting trade show team with setting up and maintaining demonstration equipment
Customer Experience & Sales
Marketing service and selling extended maintenance contracts to existing customers
Meeting and exceeding customer experience measurements such as customer response time, average on-site response time, and acceptable call completion rate percentages
Administrative, Financial & Budgetary:
Maintaining inventory of parts within defined acceptable shrinkage percentages. Managing replenishment of service inventory. Coordinating the disposition of exchanged parts
Meeting revenue and profit generation expectations such as, monthly volume of service contracts, minimum time and material revenue, and average monthly income
Maintaining accurate service records (i.e. collecting data for engineers, logging customer site visits, maintenance reports, installation reports, technical alert reports, time, materials reports, warranty/service contract work reports, etc.)
Other duties and responsibilities as assigned
Understanding and appreciation for the importance of safety and compliance with safety-related processes, procedures, and initiatives
What are we looking for in you (Minimum Qualifications)?
Associate's degree OR a high school diploma / GED with equivalent technical training and 3+ years of professional experience in a related field
Demonstrated ability and skill to assess, troubleshoot, and, with limited supervision, make accurate decisions on proper course of action, when resolving customer issues
Strong competency in electro-mechanical (electrical, electronics, mechanical) and networking technologies; Strong working knowledge of power electronics, digital / analog circuits, AC / DC power systems, hardware, and associated test equipment
The ability to adapt quickly, multi-task, work independently in a fast-paced, deadline driven environment, and operate remotely from the main office, with limited supervision
Action Oriented - takes on opportunities, and challenges with a sense of urgency