Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767
Job ID: 4137 Location: Mt Laurel, NJ Functional Area: Call Center Department:Ops: Customer Advocate Employment Type:Full Time Relocation Provided: No
The Customer Advocate/Mortgage Loan Processor is responsible for processing loan applications in compliance with mortgage lending and applicable investor guidelines. Performs duties such as analyzing the loan application, assessing creditworthiness and the likelihood that a loan applicant will be able to repay the debt, analyzing the AUS /Guidelines as they pertain to the loan product and sales structure, reviewing title commitments and fees, ordering subordinations and allocating fees properly in the system. Responsible for monitoring the loan process and managing the proper expectations with the client and the sales staff through closing. Based on these assessments, the Customer Advocate makes mortgage loan recommendations for all Government and Conforming Full Doc products. The Customer Advocate works on a blend of all products based on pipeline management ability.
Essential Job Functions include:
Excellent Customer Service. The Customer Advocate is the primary customer contact, and may act as liaison between the borrower, underwriter and loan advisor. Is required to provide periodic status updates, and timely return all incoming inquiry calls.
Verifies, compiles, and types application information for mortgage loans and or titles: Performs a general evaluation of the residential loan application file to verify that application data is complete and meets established standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment and marital status.
Recommends that title and loan not meeting standards be restructured or denied.
Calls specified companies to obtain property abstract, survey, and appraisal.
Informs supervisor of discrepancies in title or survey.
Prepares loan for Initial Closing Disclosure issuance.
Submit to Underwriting when Appraisal, Title and Credit are in.
Provides quality loan processing, reviewing files for adherence to underwriting standards, and ensuring completeness prior to submission for underwriting for approval.
Types and mails approval and denial letters to applicants.
Submits approved mortgage loan file to the Mortgage Loan Closer for settlement.
Records data on status of loans, including number of new applications and loans approved, canceled, or denied, using computer.
Responsible for 40 loan inventory, with 20 loan closings per month.
Utilize Appointment Model.
Provide Feedback to Loan Credit Advisor on loan quality.
Train employees involved in the process how to handle all products.
Other Related Duties:
Performs other related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Outstanding communication and customer service skills
Excellent attention to detail
Well versed in the mortgage process flow and established SLA's
Highly skilled on the phone, very organized and able to handle the overall customer experience with outstanding service.
Education and/or Experience:
High school diploma or general education degree (GED)required, BA Preferred
Prior experience (1-3 years) as a full doc. mortgage loan processor
Prior experience working with FHA, VA, and Conventional loan products
Ability to multitask and work in a fast-paced team environment.
MS Office proficient.
Able to work overtime as business needs dictate.
Freedom Mortgage is a privately held, full-service residential mortgage lender licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands. We are one of the largest and fastest-growing privately held mortgage companies in the country, as well as a top 5 residential lender in the USA. Freedom Mortgage currently services more than 225 billion dollars in loans. And we are continuing to grow! Freedom Mortgage is proud to be recognized by Inc. Magazine's, Inc. 5000 rankings for the fastest growing private firms in the nation for six consecutive years (2013-2018).
Freedom Mortgage has over 4000 employees and offices nationwide. Locations include suburban Philadelphia (we have multiple sites in Southern New Jersey) and Fishers, IN, two regions where we were named Top Workplaces (The Indianapolis Star named Freedom Mortgage at Top Workplace four years in a row). We also have large operating centers in Melville, NY; Jacksonville, FL; San Dimas, CA; and Tempe, AZ; and Columbia, MD
Freedom Mortgage team members enjoy our total rewards program, including excellent benefits, perks, business casual dress, rewards programs, training, development and career opportunities. Community spirit is one of our shared values and Team Freedom Cares is our philanthropic arm helping us get involved in the communities in which we operate. Learn more about us and apply!