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Sr Client Service Rep at Cox Automotive

Posted in Other 30+ days ago.

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Type: Full Time
Location: Phoenix, Arizona

Job Description:

As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a call center environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client s need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.
Key Responsibilities:
Become proficient in all knowledge base requirements to resolve clients needs as efficiently as possible

Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
Manage high volume of tasks in a timely and efficient manner
Identify client needs, research issue and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established inbound call quality guidelines and key performance criteria
Provide excellent client service and advocacy
Work across the organization as needed to resolve client requests
Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
Dispatch available vehicles to clients across all regions on an inbound basis
Effectively communicate to the client how to use any of our client facing tools
Perform other duties as deemed necessary by management

Qualifications: High School Diploma or GED required; College degree preferred (or equivalent experience)
Minimum of 4 years of customer service experience or the equivalent
Auction and/or logistics/transportation knowledge a strong plus
Excellent oral and written communications skills, particularly in a phone or email context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment,
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional

About Cox AutomotiveCox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.comCox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.