Posted in Other 30+ days ago.
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Type: Full Time
Customer Success Group
SR. PROGRAM ARCHITECT
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World s Most Innovative Company according to Forbes, and one of Fortune s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
The Program Architect plays a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform expert to the company s largest, most complex enterprise customers.
Become a highly certified and recognized Salesforce expert.
Serve as a Trusted Advisor, drive conversations with our customer s Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.
Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources.
Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.
Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer s infrastructure.
Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level.
Review and correcting project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution.
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.
Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.
Previous experience selling complex software solutions into Enterprise level customers within the Public sector
Familiarity with Public Sector market and industry trends
Public Sector regulation and compliance knowledge
Experience or advanced knowledge in private or public sector client based projects
Government and Public Sector knowledge and experience in multiple sub-sectors such as advanced education and skills development, community and human services, economic development, education, finance and treasury, government services, health, justice, transportation and infrastructure, etc.
Must be eligible to receive suitable security clearance
Knowledge and experience working with various client organizations such as provincial ministries, crown corporations, broader public service entities, public utilities, regional and municipal government entities, public service delivery agencies
Sole U.S. citizenship (U.S. born or naturalized; no dual citizenship) required. Agree to complete and maintain in good standing a Background Investigation and/or Clearance with the U.S. Federal Government
Highly beneficial to have an Active Top Secret Clearance along with any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and onboarding process in the first 3 months:
SFDC Certified Administrator
Sales Cloud Consultant
Service Cloud Consultant
SFDC Certified Advanced Administrator
SFDC Marketing Cloud Certification
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company s core values
ADAPTABLE: Excels in high levels of uncertainty and change
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.