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Patient Service Rep- Mercy Internal Medicine- Paducah Medical Pavilion- FT Days at Mercy Health

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Paducah, Kentucky

Job Description:

Thank you for considering a career at Mercy Health!

This is what we were meant to do - Together!

 Patient Service Representative


Gather patient information in the function areas of payment planning, insurance verification and treatment records. Works independently with general

supervision in order to pre-register all scheduled patients for services to be rendered, verifying insurance benefits and obtaining pre-certifications as required.

Duties & Responsibilities:

  • Responsible for insurance verification.
  • Schedule patients accurately within guidelines and protocols of practice
  • Scan copies of all registration forms and insurance cards and other required forms into EHR
  • Contacts insurance companies for benefit information and obtains information regarding copayments/deductibles to be collected at time of service.
  • Contacts physician offices for necessary pre-authorizations as required.
  • Refers all self-pay patients to the financial counselor.
  • Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, and medical or employment status of patients
  • and their families.
  • Receive, interview and registers patients using a positive and courteous tone.
  • Enter correct patient data into the computer terminals and make corrections to errors in records as necessary
  • Collect deposits on patient accounts and balances cash drawers
  • Assist arranging transportation for indigent patients.
  • Verify accuracy of forms and corrects errors.
  • Utilize screening and determination forms to assist eligible patients in obtaining financial aid.
  • Answer questions about patient bills.
  • Answers inbound phone calls from patients, scheduling etc.
  • Collect outstanding balances due.
  • Perform additional tasks as assigned.
  • Mail out patient information packets to new patients prior to initial visit.


High school graduate or equivalent required, additional college or vocational training preferred or minimum 3 years

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Great health, dental and vision plans

  • Prescription drug coverage

  • Flexible spending accounts

  • Life insurance w/AD&D

  • An employer-matched 403(b) for those who qualify.

  • Paid time off

  • Tuition reimbursement

  • And a lot more

Scheduled Weekly Hours:


Work Shift:

Days (United States of America)


Mercy Internal Medicine

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, which is an Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

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