Posted in Other 30+ days ago.
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Type: Full Time
Full-Time. Located in Ala Moana Center.
Promotes and sells Spectrum products and services with a positive, can do attitude. Meets or exceeds sales goals and customer experience objectives. Actively and consistently supports all efforts to simplify and enhance the customer experience by effective customer coordination, including the welcome and wait time process.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Actively and consistently support all efforts to simplify and enhance the customer experience
Identify opportunities to generate sales by consistently applying the Customer Interaction Process (CIP).
Deliver product and service solutions by providing education and support on Spectrum products and services. Place orders and schedule appointments.
Maintain strong knowledge of all products, pricing plans, promotions and service features for Charter, as well as our competitors.
Educate and engage customers through product demonstrations.
Provide prompt and courteous customer service.
Respond to customer issues according to established Company policies.
Troubleshoot, diagnose and resolve customer inquires.
Accurately enter all required information into the system and complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines.
Perform customer payment functions consistent with all cash handling policies and procedures.
Process billing adjustments on customer accounts.
Complete all aspects of opening and closing the store in accordance with established procedures.
Receive, issue and track customer equipment and assist with inventory maintenance.
Maintain store appearance and provide a consistently professional and welcoming atmosphere for customers.
Consistently demonstrate adherence to all the Company and Store policies and procedures.
Complete required training and demonstrate associated skills and competencies.
Support team members as necessary.
Perform other duties as assigned by management.
Regular attendance required.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone and by written communications in a clear, straight forward, and professional manner.
Possess a self-motivated, competitive spirit and desire to exceed sales goals.
Carry a positive and professional demeanor.
Detailed oriented and a good problem solver.
Flexibility to work in multiple locations.
Basic math skills.
Knowledge and ability to use computer and software applications.
Accurately handle payment transactions.
Handle multiple tasks in a fast-paced team environment.
Prioritize, organize effectively and work independently.
Skills/Abilities and Knowledge
Knowledge of latest technology and devices.
High School Diploma or equivalent.
RELATED WORK EXPERIENCE Number of Years
Sales Experience 1-3
Customer Service experience 1-3
Exposure to moderate noise level.
Work scheduled shift hours and overtime as needed.
Ability to handle a physically demanding job. lifting up to 35 lbs.
Ability to stand for prolonged periods of time.
Required to wear a uniform.
Hours: To be determined.
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law Poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Charter is committed to diversity, and values the ways in which we are different.
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.