Located just outside of Atlanta, SUPPLY.com is a rapidly-growing e-commerce company that is revolutionizing the archaic plumbing supply industry. How? Our award-winning team of customer service experts and sales rock stars utilize cutting-edge technology and old-fashioned elbow grease in everything we do. We work hard, celebrate wins, and build something great every day.
About the role
As a Customer Service Rep, you ensure that our customers have a delightful, frictionless experience, via phone, chat, and email. You serve as a trained product expert, responsible for providing product information on the homebuilding supplies in our online catalog and providing technical support for end-users. Understanding our internal processes to get our customers satisfied quickly and easily, you are adept at messaging and making the customer feel like royalty.
Answer 50+ daily customer inquiries through avenues including live online chat, email, and phone.
Identify high potential trade professionals and connect them with one of our Account Executives.
Sell additional services by recognizing up-sell opportunities and explaining relevant product features.
Keep customer database up-to-date by writing detailed call and order notes.
Proactively reach out to customers if any order issues arise, keeping them up-to-date and informed.
Be trained in the latest product information available by industry experts.
Participate in monthly sales/customer service competitions and team meetings.
Consistently deliver remarkable customer service, with 3+ five-star reviews per month.
Ensure the success of those around you by sharing your knowledge and offering help.
Maintain our online reputation by resolving customer complaints effectively, using all available resources.
Report any system issues to the appropriate team for a quick resolution.
Be friendly and professional at all times.
Strong working knowledge of Microsoft Office.
Excellent written and verbal communication skills.
Rock solid organizational and multitasking skills.
Hustle, grit, and an ability to adapt.
It would be awesome if you also have:
Experience working with plumbing and lighting supplies.
A history of success in the service or retail industries.
Access to our 401(k) initiatives and health benefits (medical, vision, and dental).
A supportive work environment where your opinion is valued.
Relaxed dress code (no dry cleaning bills).
Quarterly brewery visits (we want to try all the tasty brews in the Atlanta area).
Thursday Thank-Yous: free lunches and fun activities every Thursday, courtesy of SUPPLY.com.
Super discounted gym membership at the nearby megacomplex.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.