Life moves fast.
And as it does, we know most people aren’t thinking about “financial
services” But we are.
We help people
and businesses move money and information every minute of every day. Our
solutions connect financial institutions, corporations, merchants and consumers
to one another, millions of times a day, behind the scenes, reliably and
a global leader in Fintech and payments enabling innovative financial services
experiences that are in step with the way people live and work today. The
company’s approximately 44,000 associates proudly serve clients in more than
100 countries, so their customers, members and consumers can move money when
and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way
that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine
World’s Most Admired Companies for the sixth consecutive year, we are committed
to excellence and purposeful innovation.
Our Customer Service incumbents:
Provide quality service and professional support in a variety of areas of inbound calls including, but not limited to: financial statements, credit card processing or related inquiries
Investigate and problem solve possible fraudulent behavior
Assist with and support the launch of new products or services
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Use automated information systems to analyze the customer’s situation
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business
Skills and Experience Required:
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers
Ability to communicate clearly and professionally, both verbally and in writing
Ability to handle complaints and unpleasant customers
Has a pleasant, patient and friendly attitude
Strong detail orientation and communication/listening skills
Willingness to work a flexible schedule and overtime when needed
Possess a strong work ethic and team player mentality
Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
1+ years in a service oriented capacity
Experience in a Call Center or other high-volume service center
Familiarity with performance requirements – Voice of the Customer, Quality, Schedule Adherence, etc.
Some experience with multiline telephones and online noting systems
Customer Service Management
General Computer Competencies
Customer Support Policies, Standards and Procedures
Customer Support Service Agreements
Service Request Management Process
Knowledge of a Specific Customer Support Function
Customer Support Systems
Knowledge of Product Line
What we offer…
Medical, Dental, and Vision benefits within first 30 days
401(k) with a 4% match
Work-life balance, including generous time off policies: Up to 17 days of paid time off during first year, plus 9 paid holidays
Industry leading parental leave policy including 12 weeks paid time off for primary caregivers
Up to $5,250 in tuition assistance after 90 days
Career advancement opportunities across all Fiserv organizations
We welcome and encourage diversity in our workforce.
Fiserv is an equal opportunity employer/disability/vet
Explore the possibilities of a career with Fiserv and
Find Your Forward with us.