At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
SOC Analyst IV - IS SOC Operations Team 2 (Hours Monday - Thursday 2pm - Midnight CST)
What IS SOC does..
The IS SOC Operations teams are responsible for monitoring the firm's environment and escalating system-impacting events. The teams focus on limiting downtime for our branch and home office associates through the timely recognition and escalation of system issues. As the eyes and ears of IS, the teams interact with nearly every area in the division to support 24/7/365 system availability.
What you'll do...
Manage daily SOC operational services process escalations from both Branch and Home Office to enable end user availability and productivity
Review performance through metrics and provide recommendations for process improvements
Lead by example in setting and meeting agreed upon expectations, maintaining open communication and creating a supportive environment
Develop and maintain high level analytical and organizational knowledge to effectively manage assigned responsibilities
Navigate through both technical and business related information in support of other key responsibilities
Analyze, detect, identify and correct technical problems and deficiencies.
Develop, enhance and maintain documentation for Information Systems
Troubleshoot technology components in a hands-on fashion with assistance from Sr. Analysts if necessary
Monitor and collect data on system performance
Maintain system and application documentation
Schedule and assist in performance of hardware maintenance.
Create tickets logging reports on batch jobs, hardware repairs, and situation alerts
Coordinate escalation and/or resolution to problems that occur on shift.
Exercise initiative and judgment to efficiently manage the schedule to meet critical timeframes
What you 'll need...
Minimum of 7 years analytical and technical experience
Minimum of 7 years experience in a batch production support role, Network environment trouble hooting, or systems admin (server/client)
Duties include providing network support for the Edward Jones branch network routers, IPS/Firewalls, troubleshooting circuits with multiple vendors
Capable of working in different environment and may provide guidance and training to less experienced analysts
Displayed understanding of IP protocols, port interface configurations and troubleshooting of VLAN's
Functional knowledge and experience with load balancing and farm manipulation
Working knowledge of Linux shell scripting and command line experience
Familiarity with vendor components from: F5 Networks, Cisco, Microsoft, VMware, Red Hat Linux,
Strong analytical and customer service skills & detail oriented
Self-starter, quick learner, initiative, and proactive
Ability to multi task, prioritize, and balance multiple priorities
Effective in team setting or as individual contributor
Understands and follows methodologies, standards and procedures and engage resources if needed to get the job done