At Crown Castle, we work around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Our portfolio of communications infrastructure (towers, small cells, fiber) connects cities and communities to essential data, technology, and wireless service—bringing information, ideas and innovations to the people and businesses that need them. As the nation’s largest provider of communications infrastructure and with more than 5,000 employees across the country, we’ve been building the connections that people depend on for 25 years. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $70 billion.
Position Title: Area Supply Chain Manager - 7E
The Area Supply Chain Manager will be responsible for leading the area supply chain transformation to improve project and service delivery execution. The ASCM will lead a transformation that will relieve the construction and service delivery execution organization from the burden of manually executing supply chain transactions and ad hoc determination of area material management optimization. The ASCM will support the development and implementation of supply chain processes and procedures in the areas of planning, strategic sourcing, purchasing, warehousing, transportation and material flow optimization to drive significant improvement in project execution, material and services cost, quality, reliability and responsiveness in a manner consistent with Crown Castle values.
Essential Job Functions
Collaborate with Area team and functional homerooms to drive great project execution
Lead Area Supply Chain teams
Develop, coach and mentor team members
Establish quantitative performance management routines with team members
Performance metrics include:
Contractor services cost reduction performance to target
Transportation and warehousing cost performance to target
Inventory $ / turns
Material on time delivery
Warehouse fill rate
Material availability at site / GC
Material purchase price variance to contract or best price last 12 months
Engage and educate Crown Castle key stakeholders about the Area SCM process
Be aware of and support resolution of all area supply chain related issues, escalating when appropriate
Establish initiative charters and lead initiatives through a tollgate process to ensure timelines and targets are met
Attend program / project kickoff meetings
Rationalizing Crown Castle supply base
Establish Area Material Flow Plan that optimizes fulfillment and construction costs.
Establish effective organizational engagement routines and communications to ensure intake of the best ideas and most effective implementation strategies.
Develop methods to track and analyze and drive improvement in cost, quality, delivery, reliability and responsiveness performance kpi’s
Establish business continuity and supplier risk management protocols and plans
Meet annual budget and cost savings targets
Build and maintain strong, collaborative relationships both within and outside of the Supply Chain Team to drive accomplishment of overall Supply Chain goals and objectives
Assist with the implementation and training of systems, tools, processes, and procedures for the lines of business to ensure effective deployment.
Bachelor’s Degree or equivalent experience
Five (5) years purchasing, supply chain and/or related experience
Knowledge of Fiber, Tower and Small Cell construction and service delivery business
Knowledge of supply chain material processes and systems
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Good financial acumen
Excellent interpersonal skills, able to build and maintain trusting relationships
Understanding of the data sets that can be pulled from the system for reporting purposes
Ability to meet project deadlines and manage resources accordingly
Proficient in Microsoft Office
Strong organization and prioritization skills
Strong customer service skills
Stays attuned to emerging customer needs and ensures that gaps in workgroup’s abilities are addressed before they become a problem.
Probes into customer feedback and data; uses this input to drive continuous improvement.
Creates an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience.
Skillfully aligns and integrates organizational processes with those of customers, leading to substantial improvements in service.
Keeps up-to-date on industry trends and market forces and considers what is strategically relevant when making decisions.
Clearly identifies which efforts and initiatives will have the greatest strategic impact on the organization and prioritizes these.
Balances and integrates big-picture/strategic concerns with day-to-day activities, addressing trade-offs where appropriate.
Stays future-focused, considering multiple scenarios that could unfold as things evolve; explores future possibilities to help the team or organization prepare and succeed.
Builds Effective Teams
Regularly maintains open channels of dialogue with team members and proactively solicits multiple perspectives.
Always puts the priorities of the team before personal objectives.
Champions the decisions of the team and operates in a way that builds team spirit.
Connects with others on team projects and leverages their strengths and knowledge to deliver the best possible results.
Demonstrates clear conviction when faced with adversity; persists courageously despite difficult circumstances.
Approaches the unknown with confidence and a sense of adventure; is energized by tackling new terrain.
Initiates conversations about difficult issues that need to be addressed; discusses challenging topics openly and candidly.
Readily shares own ideas and opinions on topics, including controversial ones; is comfortable with open debate and constructive criticism.
Consistently accepts responsibility for the successes and failures of own work and the team’s work.
Gives close attention to metrics and milestones to chart progress, quickly identifying gaps and redirecting efforts accordingly.
Designs feedback loops that enables the team to quickly gather and learn from stakeholders’ feedback as work unfolds.
Regularly solicits others’ ideas and perspectives and leaves space in the conversation for people to contribute.
Takes clear steps to simplify, enhance and improve collaboration among coworkers and external partners.
Seeks out and draws upon a diversity of perspectives when making decisions on behalf of the team.
Is consistently honest and straightforward when working with others; shares uncomfortable information in a clear and helpful manner.
Can be fully counted on to honor agreements and commitments while managing competing priorities; puts in extra time and effort when needed.
Is a trusted role model for team members, showing consistency between words and actions in various situations.
Establishes a solid reputation for integrity by maintaining high ethical standards and professional code of conduct.
Embraces change and shows an ability to stay focused, effective and positive in the face of uncertainty.
Resourcefully addresses problems that don’t have clear solutions or outcomes; makes substantial progress.
Shows calm focus and great effectiveness during transitions or changing circumstances.
Cuts through ambiguity quickly to continue moving forward; efficiently addresses information gaps, uncertainty and lack of clarity.
Reports To: Director, Area Supply Chain
Title(s) of direct reports: Purchasing/Contractor Management Project Manager(s), Material Planning Specialist(s), Coordinator(s)
Working Conditions: Works in a normal office setting and in the field where construction activities take place. 20% travel required.