Identifies and analyzes business needs, conducting requirements gathering and defining scope and objectives for applications integrated with business processes/data and IT infrastructure.
• Recommends solutions or improvements to business processes. • Researches business requirements, develops detailed specifications, and validates the solutions with business stakeholders. • Communicates business stakeholder needs to the development team by translating business requirements. • Owns the development, with IT support, of tools, applications, reports, and analytics to enable strategic programs and metrics for the department. • Troubleshoots technical issues and works through a resolution (root cause analysis). • Plans and executes business user acceptance testing and related test activities.
For BA I: Required Experience: None required; previous Analyst experience preferred. Required Education: Bachelor's Degree in Technical Discipline or related field; OR equivalent work experience (Two years' relevant work experience equals one year of college) Level Specific Responsibilities:
• Participates on project teams.
For BA II: Required Experience: 3 years' as Business Analyst or related experience Required Education: Bachelor's Degree in Technical Discipline or related field; OR equivalent work experience (Two years' relevant work experience equals one year of college) Level-Specific Responsibilities: • Leads cross-functional project teams. • Represents department on committees and has decision authority.
Knowledge, Skills and Abilities (KSAs):
Strong Analytical and Creative thinking
Strong Interpersonal, verbal and written communication
Microsoft Office (Word, Excel)
Analyze business operations and develop automated solutions
Grasp complex systems logic and integration requirements
Evaluate workflows and design processes to enhance performance
Participate in multiple projects simultaneously in an effective manner
Communicate effectively with a diverse customer base at varying levels
Deal with changing priorities
Bachelor's degree (preferably in Business, Health-related field or Computer/Information Sciences)
Knowledge of Blue Cross Blue Shield Association (BCBSA), Centers for Medicare and Medicaid Services (CMS), and Federal Employee Programs (FEP)
Knowledge of group and individual products
Knowledge of Facets systems
Contact center technologies
Position Reports to: Manager, Customer Service Internal Job Posting: 8/20/2019 - 8/26/2019 External Job Posting: 8/20/2019 - Until Filled
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.