This job listing has expired and the position may no longer be open for hire.

COBRA Account Services at WEX, inc.

Posted in Other 28 days ago.

This job brought to you by America's Job Exchange

Type: Full Time
Location: Fargo, North Dakota





Job Description:

The COBRA Account Manager will play a key role in the WEX Health COBRA startup by assisting with the development of processes and procedures to include client and participant satisfaction/communication, education and maintaining compliant plans.

DUTIES AND RESPONSIBILITIES:

* Oversees day-to-day COBRA administration for assigned client groups

* Builds and maintains positive working relationships with clients

* Addresses internal and external requests in a timely manner

* Meets or exceeds all outlined quality standards

* Provides necessary reporting for client groups

* Proactively identifies potential issues and provides resolution when needed

* Assists in creating and documenting COBRA customer service processes, tools and workflows

* Assists in creating new hire training material, as well as training of additional staff for this new initiative

* Provides ongoing training for the COBRA team

* Assists with consumer calls as needed

* Serves as back up assistance for other COBRA department needs when necessary

* Manages additional projects as assigned

Qualifications

* Previous experience with COBRA Services preferred

* Previous experience with startup of a new initiative preferred

* Customer service training or quality experience required

* Ability to work in a team environment as well as independently

* Experience working with various software applications on a day to day basis (Office, Outlook, Web)

* Ability to manage multiple projects

* Excellent written, oral, and interpersonal communications skills

* Ability to work in a fast-paced professional environment

* Detail oriented with excellent analytical, and investigative skills

* Understanding of HIPAA and Privacy Regulations

* Ability to understand the WEX Health product family and Healthcare Industry

EQUAL OPPORTUNITY EMPLOYER/VETS/DISABILITY