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COBRA Account Services at WEX, inc.

Posted in Other 28 days ago.

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Type: Full Time
Location: Fargo, North Dakota

Job Description:

The COBRA Account Manager will play a key role in the WEX Health COBRA startup by assisting with the development of processes and procedures to include client and participant satisfaction/communication, education and maintaining compliant plans.


* Oversees day-to-day COBRA administration for assigned client groups

* Builds and maintains positive working relationships with clients

* Addresses internal and external requests in a timely manner

* Meets or exceeds all outlined quality standards

* Provides necessary reporting for client groups

* Proactively identifies potential issues and provides resolution when needed

* Assists in creating and documenting COBRA customer service processes, tools and workflows

* Assists in creating new hire training material, as well as training of additional staff for this new initiative

* Provides ongoing training for the COBRA team

* Assists with consumer calls as needed

* Serves as back up assistance for other COBRA department needs when necessary

* Manages additional projects as assigned


* Previous experience with COBRA Services preferred

* Previous experience with startup of a new initiative preferred

* Customer service training or quality experience required

* Ability to work in a team environment as well as independently

* Experience working with various software applications on a day to day basis (Office, Outlook, Web)

* Ability to manage multiple projects

* Excellent written, oral, and interpersonal communications skills

* Ability to work in a fast-paced professional environment

* Detail oriented with excellent analytical, and investigative skills

* Understanding of HIPAA and Privacy Regulations

* Ability to understand the WEX Health product family and Healthcare Industry