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Business Intelligence Analyst at Systems & Software, Inc in WINOOSKI, Vermont

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Primary Functions:

  • Design, develop and maintain custom data reporting and visualizations

  • Write complex SQL queries to gather data for internal and external use

  • Provide timely and professional support and resolution for customer tickets

  • Work with customers (on the phone, over email, face-to-face) as needed to understand existing issues or new requirements

  • Work closely with professional services and support teams

  • Author business requirements and technical requirements documents

  • Install, configure, and troubleshoot business intelligence and analytics solutions

  • Troubleshoot and analyze data issues within analytics solution for precision and completeness.

  • Develop and maintain physical and logical data models and metadata

  • Develop training materials and documentation

  • Deliver analytics solution training to customers via web or on-site

  • Travel required to deliver on-site training, 10-15%


  • Bachelor’s degree in Computer or Information Systems Engineering, Computer Science or related discipline; or equivalent combined education and experience

  • Collaborative team player

  • Confident consulting with and training customer end users

  • Experience writing complex SQL queries

  • Understanding of database design and modeling (ERDs)

  • Experience producing business insights and analytics via reports and dashboards

  • Experience in requirements gathering and execution

  • Analytical problem solver able to evaluate information, reconcile conflicts, and produce quality output

  • Self-motivated with a keen sense of priorities

  • Excellent written and verbal communication

  • Experience with programming preferred

  • Experience installing and configuring analytics solutions on Windows or Linux OS preferred

  • Experience with IBM Cognos BI/Analytics or other analytics solution preferred

  • Utility CIS and Billing or Financial Systems experience preferred, but not required

The Company:

Systems & Software (S&S), a division of Harris Computer Systems, has been a top-rated Customer Information Systems (CIS) provider to municipal and investor-owned electric, water and gas utilities since 1973.  We are committed to providing the best CIS solutions to municipal and investor-owned utilities throughout the U.S. 

We are located within minutes of Burlington, Vermont - one of New England’s premier cities.  Located 90 miles south of Montreal between the Adirondack and Green Mountains and on the shores of Lake Champlain, Burlington is a city consistently recognized for its quality of life, from outdoor recreation to cultural events.


Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.