World leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.
bioMérieux is present in 43 countries and servces more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l'Etoile, near Lyon, in France.
Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture.
We look for candidates whose motivation is to invest in themselves, in the projects of the future, and to participate in a collective adventure led by a pioneering spirit.
We have the commitment to offer our collaborators a working environment which encourages team spirit, with priority given to training and development with international career opportunities.
Our Group offers numerous possibilities: so come and join the 11,200 bioMérieux employees who have already identified with these values! tional career development opportunities.
The Fine Tuning Specialist will provide preventative maintenance, fine tuning, and spectral checks of VITEK® MS systems within the U.S.
• Provide ongoing support of VITEK® MS systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated. • Assist with coordinating and maintaining the routine fine tuning customer schedule. • Answer internal and external customer inquiries and ensure documentation of activities in ERP system; consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support. • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators. • Work a flexible schedule to meet customer needs for fine tunings of the VITEK® MS
• Associates Degree in technical or life science field, or equivalent experience. • Broad based knowledge of Customer Service, including providing a high level of customer satisfaction . Skills and Qualifications • Demonstrate ability to work independently and in a team environment, effectively multitask to meet deadlines and competing priorities in a fast paced environment • Proficient in Windows OS and MS Office programs • Exhibit sound decision-making ability, including problem resolution and troubleshooting • Excellent interpersonal and diplomacy skills; excellent verbal and written capabilities