Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.
Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Customer Service & Logistics (CS&L) is where you’ll integrate our end-to-end demand-driven supply chain. Working “from farm to shelf,” you’ll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.
Manage day to day plans including order/route management, inventory management,employee performance, and daily communication with internal/external customers and stakeholders.
Drive key KPIs under main categories of (1) Safety, (2) Service, (3) Cost, and (4) People.
SAFETY: Responsible for driving plans that reduce branch incident/accident rates, ensuring a successful AIB inspection, holding monthly safety/SHAPE meetings, ensuring effective and compliant pre- and post-trips inspections, and conducting a successful branch safety audit.
SERVICE: Responsible for driving fill rates at or above 97.5% at the branch level through effective Local Planning team meetings, developing strong linkages and plans with Demand/Fulfillment teams, and practicing accurate inventory management practices in branch. Also, responsible for ensure accurate order fills (Target TQA / WalMart ASN order accuracy reports), and route compliance and on time deliveries at the store level. Participates in cross functional meetings with Demand/Fulfillment Planning, Retail Teams, Customers Teams, and HQ Support including LPT meetings, District Sales meetings, and Retail X meetings.
COST: Driving lowest cost per case in delivery and warehouse operation by executing against annual productivity plans, lean six sigma/BPE projects, and employee performance management. Identify supply chain opportunities and ensure issues are addressed in strategic and tactical plans.
PEOPLE: Source, onboard, and develop direct reports and branch teams in multiple settings (classroom, OJT, Work-with, etc..) across entire operation (delivery, cross-dock, dry warehouse). Coach direct reports to create and execute development plans and support individual career goals. Manage local hourly employee (union and Non-Union) including coaching, developing and disciplining and developing relationship with local labor unions.
Functional Competencies Gained In Role:
Front line leadership experience managing hourly union/non-union employees
Enhanced skills related to branch management & DSD processes and procedures.
People Development, team building, and customer orientation
2-5 years of Field Logistics Experience (recommended but not required)
Understanding of Consumer Goods industry
Educational Background in Business Logistics or Related Field (required)
Successful completion of drug test, MVR check, and general background
Key Leadership / Functional Competencies
Developing direct reports and others
Integrity and trust
Understanding Customer Base Line
Working well with others
Respect Giving and Receiving
Understanding the issues and develop solutions
Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.