Posted in Software 30+ days ago.
This job brought to you by eQuest
Location: Reston, Virginia
Verisign, a global provider of domain name registry services and internet infrastructure, enables internet navigation for many of the world’s most recognized domain names. Verisign enables the security, stability, and resiliency of key internet infrastructure and services, including providing root zone maintainer services, operating two of the 13 global internet root servers, and providing registration services and authoritative resolution for the .com and .net top-level domains, which support the majority of global e-commerce. To learn more about what it means to be Powered by Verisign, please visit Verisign.com.
Verisign is seeking a Technical Support Representative II to address all customer and client concerns regarding the technical aspect and troubleshooting of the Verisign suite of products and services. The technical support representative will be responsible for providing information and hands on support to customers from domain name industry.
This position reports to a Supervisor/Team Lead and will provide resolutions to a diverse range of technical problems.
Candidates for this position should look forward to working in a fast-paced, complex team-oriented environment, and must be a highly skilled communicator with strong interpersonal and customer service skills. Our corporate culture focuses on strong teamwork and individual accountability, and it also emphasizes excellence in customer service.
Bachelor’s degree and 2+ years in a customer service/call center
Demonstrated use of troubleshooting and systems inspection software to assist customers and properly diagnose the root cause of their technical issue, while providing a time bound and accurate resolution
Background in customer relations and information technology with knowledge in the use of computer applications and prescribed troubleshooting and problem solving mechanisms for technology
Possess strong customer service and interpersonal skills such as telephony skills, active listening and customer care
Ability to multi-task and adapt to changes quickly
Self-motivated with the ability to work in a fast moving environment
Must be able to work well with others in a team environment
Excellent written and oral communication skills
Proficient knowledge of Microsoft Windows OS, Linux
Proficient in Microsoft Office Word, Excel, Access, PowerPoint and Outlook
Entry level knowledge of web browsers, DNS, networking protocol, HTML, DNSSEC, IPV6, TCP and SMTP
Customer focused and follows-through
Effective problem solving and analytical skills
Ability to quickly adapt to new technology and terminology
Ability to work individually as well as in a team environment
Proactive, self-directed, attention to detail and organized
Experience using Salesforce CRM and ability to speak additional language(s) are a plus