Posted in Management 30+ days ago.
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Location: Fife, Washington
Assists with the daily operations within the store are carried out according to the procedures and standards that are required by the applicable Tribal and State laws. This includes ensuring proper customer service, merchandise restocking, inventory control and management, and cleanliness of the retail space. Leads the sales team to meet and exceed expectations, includes participating in the hiring, training and performance management of staff.
ESSENTIAL DUTIES AND AREAS OF RESPONSIBILITIES include the following:
Provide direction to all hourly staff
Monitor the scheduling of sales staff to ensure proper floor coverage and sales support
Ensure compliance across all areas of business
Opening/closing of store (daily inventory and cash management)
Maintain quality service by establishing and enforcing organization standards
Ensure the cleanliness, presentation and organization of the facility
Adhere to approved standards, procedures and processes that support customer service and operational goals
Coordinate with Operations in ordering and distribution of all products, merchandise, and office supplies
Comply with established inventory procedures using the Store's software, and responds to any discrepancies by notifying Manager and assisting with investigating reasons for the discrepancy
Contribute to the overall satisfaction and safety of each customer
Educate customers by explaining the qualities, including potential health/wellness values, of marijuana products to match customer interest and needs;
Assist customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions;
Monitor sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating complaints and service suggestions
Performance and Talent Management:
Supervise all staff, including scheduling oversight during Store Manager's absence
Collaborate with Store Manager and PTCE Human Resources Director to assist in functions such as recruiting, training, managing and counseling of Retail Staff;
Participate in interviews for appropriate staff
Recommend pay changes, incentives, promotions and bonuses for staff to the Store Manager
Ensure excellence in training for new hires and ongoing training for staff
Assist in training all staff in the PTCE policies and procedures
Supervise, coach, and communicate with staff to meet and exceed performance
Provide recognition and discipline where appropriate with concurrence of Store Manager
Evaluate and review staff performance; provide feedback to Store Manager
Because of our commitment to customer service and the well-being of our team, each employee may be expected to perform a wide range of administrative and field duties from time to time. Such duties may or may not be related to their regular responsibilities.
This position will directly supervise Store management team, sales staff and security in the absence of the Store Manager
Must be 21 years of age
EDUCATION and/or EXPERIENCE:
High School diploma or G.E.D required
4 years of retail or customer service experience preferred
2 years of retail management
1 year of Cannabis Retail Management experience
Ability to read, analyze, and interpret general business documents, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from customers and other staff.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratio and percent and interpret graphs. Understanding of basic accounting principles.
Ability to define problems collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in various forms and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:
This position is classified as a sensitive Tribal position. Therefore, applicant must submit to and clear a pre-employment criminal background check.
OTHER SKILLS AND ABILITIES:
Demonstrated passion to serve cannabis customers and community
Knowledge of cannabis and its various uses
Knowledge of applicable regulations and ability to familiarize oneself with applicable Tribal Ordinances/Regulations
Skilled in Point of Sale systems and cash management
Ability to develop and maintain good working relationships with staff, customers and vendors
Ability to work a FLEXIBLE work schedule including nights and weekends
Ability to exercise independent judgment
Proven ability to manage teams effectively
Outstanding customer relations skills
Excellent business communication skills
Knowledgeable in Microsoft Office Suite, with intermediate skills in Excel and Outlook
Ability to perform manual labor tasks which can include sitting, standing, stooping, stretching, reaching, performing repetitive tasks and frequently lifting up to 50 pounds.
This is a normal retail store setting; noise level ranges from quite to loud, but is usually moderate.
The Puyallup Tribal Cannabis Enterprise is an Equal Opportunity Employer and actively encourages applications from all persons regardless of race, color, religion, sex, age, national origin, marital status or ancestry, sexual orientation or sensory, mental, physical, or other non-disqualifying disability. Indian Preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, Sections 472 and 473.