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Thermal Tech Support Level 1 at Vertiv Corporation

Posted in Architecture 24 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: St. Louis, Missouri





Job Description:

Job Summary

The Thermal Technical Support Level 1 is responsible for knowledge of installation, commissioning, and service on all products by Vertiv.  They are required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.  They are also required to maintain continuous communication and follow up. This is an intermediate-level position.


  • Render phone assistance to customers in the form of technical support.

     

  • Communicate with Parts, Warranty and Technical Services on equipment issues

     

  • Perform work related tasks according to company guidelines.

     

  • Keep current on Safety Bulletins, Safety Field Change Notices, Field

  • Change Notices, and Service Tips

     

  • Must be current on all safety guidelines in accordance with Electrical, and HVAC requirements. Operate in a safe manner

     

  • Perform simulation and test on old or new product assemblies for functionality and operations.

     

  • Provide accurate and timely reporting according to company guidelines,

  • Time cards, expense reports, mileage reports, and forms.

     

  • Maintain company property according to company policies, vehicle, credit cards, test equipment, laptop, pager.

     

  • Provide proper and adequate communication to internal and external customers

     

  • Complete service records documentation properly and provide to the customer and local sales office upon completion of each assignment

     

  • Understand and comply with company startup/escalation processes and procedures

     

  • Maintain customer satisfaction rates according to company guidelines

     

  • Maximize productivity by combining opportunities

     

  • Capable of making technical and commercial decisions under pressure

     

  • Properly evaluate backcharges for appropriate billing status

     

  • Participate as service representative in new product development process.

     

  • Miscellaneous as requested

Requirements


  • Interpersonal Skills, Professional, Reliable, Team Player

     

  • Familiarity with electrical / electronic test equipment and fundamentals

     

  • Must be able to read and interpret electrical diagrams, piping drawings and blueprints

     

  • Working knowledge of principles of refrigeration and air conditioning laws and electronic theory

     

  • Strong skill sets: Communication skills, Customer service skills,

  • Troubleshooting skills, Safety procedures, Computer skills, Mechanical aptitude.

     

  • Knowledge of legacy and current products.

     

  • 10% travel may be required, work flexible schedules and maintain valid driver’s license

     

  • A combination of education and experience to equal the following:

     

  • Minimum 2-year HVAC degree plus 3-5 years experience in a related field with equivalent industry experience (prefer experience in electrical / electronics equipment). 

     

  • EPA 608 certification (required)

     

  • Professional HVAC industry certifications such as NATE, MTAA, Journeyman’s HVAC license (preferred)

  • Remote Capability. Columbus, Oh preferred.