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Thermal Tech Support Level 1 at Vertiv Corporation

Posted in Architecture 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: St. Louis, Missouri

Job Description:

Job Summary

The Thermal Technical Support Level 1 is responsible for knowledge of installation, commissioning, and service on all products by Vertiv.  They are required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.  They are also required to maintain continuous communication and follow up. This is an intermediate-level position.

  • Render phone assistance to customers in the form of technical support.


  • Communicate with Parts, Warranty and Technical Services on equipment issues


  • Perform work related tasks according to company guidelines.


  • Keep current on Safety Bulletins, Safety Field Change Notices, Field

  • Change Notices, and Service Tips


  • Must be current on all safety guidelines in accordance with Electrical, and HVAC requirements. Operate in a safe manner


  • Perform simulation and test on old or new product assemblies for functionality and operations.


  • Provide accurate and timely reporting according to company guidelines,

  • Time cards, expense reports, mileage reports, and forms.


  • Maintain company property according to company policies, vehicle, credit cards, test equipment, laptop, pager.


  • Provide proper and adequate communication to internal and external customers


  • Complete service records documentation properly and provide to the customer and local sales office upon completion of each assignment


  • Understand and comply with company startup/escalation processes and procedures


  • Maintain customer satisfaction rates according to company guidelines


  • Maximize productivity by combining opportunities


  • Capable of making technical and commercial decisions under pressure


  • Properly evaluate backcharges for appropriate billing status


  • Participate as service representative in new product development process.


  • Miscellaneous as requested


  • Interpersonal Skills, Professional, Reliable, Team Player


  • Familiarity with electrical / electronic test equipment and fundamentals


  • Must be able to read and interpret electrical diagrams, piping drawings and blueprints


  • Working knowledge of principles of refrigeration and air conditioning laws and electronic theory


  • Strong skill sets: Communication skills, Customer service skills,

  • Troubleshooting skills, Safety procedures, Computer skills, Mechanical aptitude.


  • Knowledge of legacy and current products.


  • 10% travel may be required, work flexible schedules and maintain valid driver’s license


  • A combination of education and experience to equal the following:


  • Minimum 2-year HVAC degree plus 3-5 years experience in a related field with equivalent industry experience (prefer experience in electrical / electronics equipment). 


  • EPA 608 certification (required)


  • Professional HVAC industry certifications such as NATE, MTAA, Journeyman’s HVAC license (preferred)

  • Remote Capability. Columbus, Oh preferred.