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ESIS Team Leader, AGL at Chubb in Wilmington, Delaware

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb
provides commercial and personal property and casualty insurance, personal
accident and supplemental health insurance, reinsurance and life insurance to a
diverse group of clients.



ESIS, Inc. (ESIS) provides sophisticated risk management services
designed to reduce claims frequency and loss costs. ESIS, the Risk Management
Services Company of Chubb, provides claims, risk control & loss information
systems to Fortune 1000 accounts. ESIS employs more than 1,500 professionals in
nine regional centers and 15 major claims offices, as well as local
representatives in select jurisdictions. We take our fiduciary responsibilities
seriously and are proud to manage over $2.5 billion of customer losses and over
320,000 new claims annually. We specialize in large accounts which have
multi-state operations. For information regarding ESIS please visit


Responsible for managing a team of several ESIS AGL
Claim Representatives in the Wilmington office, the supervisor will play a
critical leadership role in effectively executing ESIS business strategies and
plans in this office.  They will also be responsible for working with
the Claim Vice President to successfully implement local business plans
focusing on claims quality, customer service, staff development and expense



- Reviews initial notice
of claim, determines extent and validity of coverage, and screens for
qualification for flow process.  Determines measures to be taken in
absence of coverage or questionable cases. 

- Assigns work to
subordinate Claims Representatives. Determines and delegates settlement
authority to Claims Reps, in conjunction with Unit Manager.  Retains
higher settlement authority beyond scope of subordinates; may directly settle
such cases.  Refers cases beyond scope of authority to Unit Managers.

- Supervises
investigations, and oversees settlement or disposition of claims by assuring
prompt contact of insureds and claimants, timely investigation, and equitable

- Establishes loss
reserves to reflect probable Company obligation; and reviews and modifies
reserves as necessary.

- May directly settle
claims, depending on office size, territory, and workload.  Evaluates work
of subordinate Claims Reps on open cases, or at periodic intervals. 
Provides direction and counsel by identifying areas of improvement needed.

- Initiates proceedings
for subrogation or recovery.  On cases in suit, contacts and directs the
activities of Claims Attorney.  Negotiates and authorizes settlement.

- Participates in human
resources processes affecting subordinates in assigned unit, conducts
Performance Evaluations, implements training and development, and is cognizant
of EEO/Affirmative Action Plans.  Participates in salary administration
process. Responsible for recruitment and staffing of unit as vacancies occur.



- High level of
technical claims knowledge and competence as evidenced by a minimum of 7 years
claims handling experience in General Liability -90%, including New York Labor
Law and 10%  Auto

- Multiple
jurisdictional claims handling experience with the requisite Adjuster Licenses

- Ability to plan,
organize and implement general business and personnel management practices as
evidenced by successful completion of management and technical programs,
completion of college level curriculum or equivalent related practical work

- Ability to lead change
by addressing points of resistance at the team and/or individual level. 
The ability to independently evaluate and implement claims management Best
practices through coaching, training and mentoring.

- Demonstrates an
understanding of team building theory and the techniques of continuous quality
improvement and how they apply to ongoing activities.

- Strong leadership
skills including the ability to coach, develop and lead team members towards successful
attainment of goals and objectives

- Excellent
communication, negotiation and interpersonal skills to effectively interact
with all levels of an organization both internal and external.

- Strong analytical and
problem solving ability.

- Demonstrated ability
to provide consistent superior service to customers.

- Act as a role model
for the unit or office, taking on the work that others avoid and holding self
and others accountable for high personal standards.


strives to offer a diverse and inclusive and rewarding work environment. 
Teamwork and mutual respect are central to how Chubb operates and we believe
the best solutions draw upon diverse perspectives, experiences and
skills.  We operate in such a way where everyone, regardless of their
singular background has the opportunity to contribute to our collective


offers a competitive compensation package and comprehensive benefits package
including life, health and dental, vision, a generous retirement savings plan,
disability coverage, stock purchase plan, flexible spending accounts, tuition
reimbursement, and business casual dress. 
At Chubb, we are committed to equal employment opportunity and
compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training,
compensation, promotion, and other conditions or opportunities of employment,
without regard to race, color, religion, age, sex, sexual orientation,
transgender, national origin, disability, genetic information, veteran, or
marital status, or any other characteristic protected by law.