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Technology Support Specialist II at Morgan Lewis

Posted in Accounting 30+ days ago.

This job brought to you by Professional Diversity Network, Inc

Type: Full Time
Location: Houston, Texas





Job Description:

Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with almost 4,000 lawyers and staff in 30 offices is seeking a Technology Support Specialist reporting to the Local IT Manager. This position will reside in the Houston, TX office and will be responsible for using basic troubleshooting techniques in order to provide accurate, timely and creative resolutions to hardware-related issues and some software-related issues. The Technology Support Specialist I serves as a liaison between hardware engineers within IT (including the Help Desk) and the end user community.
PRIMARY FUNCTIONS AND RESPONSIBILITIES
Job Responsibilities
End-user Support (Basic)
* Responds to end-user hardware requests and performs restorative actions to resolve problems.
* Properly logs all requests, issues and their resolutions.
* Properly escalates critical issues to other local-team members or to Firm IT for level-3 support.
* Researches and locates available tools and processes to identify and avert troublesome trends as they develop.
* Responds to situations where standard procedures failed with hardware installations or upgrades.
* Actively participates (with testing and documentation) in software pre-pilots, pilots and roll-outs.
* Provides status reports to and communicates with the manager.
Administrative and Operations Responsibilities
* Unpacks, sets up, tests and installs all new equipment received by the local office.
* Tracks the type of equipment, the location of equipment and to whom the equipment is allocated.
* Performs all initial diagnoses of reported hardware errors to determine nature, possible cause and recommended course of action.
* Where possible, performs maintenance or recovery procedures to correct reported hardware errors.
* Contacts third-party maintenance personnel, when necessary, to service diagnosed hardware errors that cannot be resolved in-house.
* Performs standard preventive maintenance on specified equipment.
Other
* Performs other duties as assigned.
EDUCATION AND EXPERIENCE
This job requires:
* an Associate's degree (A.A.) in related field, and,
* Minimum one year experience in hardware and basic software support at a professional services organization, or, equivalent combination of experience and education.
OTHER QUALIFICATIONS AND REQUIREMENTS:
To perform the job successfully, the Technology Support Specialist I must demonstrate the following knowledge skills and abilities:
* Strong customer service orientation
* Technical Skills (see below)
* Strong interpersonal skills
* Self-starter
* Ability to work individually and as part of a team
* Planning and organizational skills
* Problem solving skills
* Ability to adapt to change and balance competing demands
* Ability to read and interpret general business documents, instructions and manuals, write routine business correspondence, and speak effectively with employees, clients, and vendors
* Ability to carry out written, oral or diagrammed instructions, involving several variables, in routine situations
* Ability to read and interpret general business documents, instructions and manuals, write routine business correspondence, and speak effectively with employees, clients, and vendors
* Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts)
* Ability to solve practical problems, dealing with a variety of variables where little standardization exists
COMPUTER SKILLS
To perform this job successfully, the Technology Support Specialist I must have a working knowledge of office productivity software and the Microsoft operating system.
CERTIFICATES, LICENSES, REGISTRATIONS
* None required
Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you are interested in applying for employment with Morgan Lewis and need special assistance or an accommodation to use our website or to apply for a position, please call or email the following contacts:
Professional Staff positions - 1-866-963-7137 / firmhr@morganlewis.com
Lawyer/Summer Associate positions - firmattorneyrecruiting@morganlewis.com
Determination on requests for reasonable accommodation are made on a case-by-case basis.