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Vice President, North America Employee Communications at Chubb

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Whitehouse Station, New Jersey





Job Description:

Chubb is the world’s largest
publicly traded property and casualty insurer. 
With operations in 54 countries, Chubb provides commercial and personal
property and casualty insurance, personal accident and supplemental health
insurance, reinsurance and life insurance to a diverse group of clients.


KEY OBJECTIVES



Lead Chubb’s North America employee communications programs, servicing a broad array of businesses, functional groups (HR, Culture, Operations, Philanthropy, etc.), and executive priorities with the goal of creating meaningful engagement among employees in the company’s key business strategies, cultural attributes and differentiators.

RESPONSIBILITIES



In this role, he/she will have direct interaction with North America leadership in developing communication plans, while working cross-functionally with HR, IT, marketing, underwriting, claims, field operations and other disciplines. He/she will lead cross-channel employee engagement efforts through touchpoints including email, social intranet and live events. 



  • Assess and improve current communication channels to more effectively reflect the composition of Chubb’s workforce with a bias for more digitized approaches.



  • Create compelling content across multiple channels that showcases Chubb’s exceptional craftspeople and culture 


  • Through dynamic and engaging communications tactics showcase the company’s businesses successes and desired cultural attributes helping employees internalize business goals, processes, organizational changes and desired behaviors. 


  • Provide leadership and establish governance structure for high-impact employee communications vehicles including intranet, employee newsletters, etc. 


  • Serve as key partner and strategic advisor to North America leaders for all related internal communications efforts ensuring frequent and effective communications. 


  • Partner closely with HR on communications for key employee initiatives such as recruiting, talent and career development, employee engagement surveys, performance measurement, etc. 


  • Oversee the internal newsletter and Chubb social intranet; regularly update Chubb’s social intranet and maintain integrity of the content. 


  • Develop and execute measurement tools across all employee channels. 


  • Capture, analyze, and report results on a regular basis to ensure programs are tracking to plan. 


  • Continuously test effectiveness of new programs or campaigns, and quickly remediate low performing programs. 


  • Assist regional offices to support effective execution of communication campaigns in local markets. 


  • Lead a team of direct and matrixed communications colleagues with responsibility for individual business units and support groups 



MINIMUM REQUIREMENTS



  • Results-oriented, deadline driven professional with at least 10+ years of experience in roles of progressively increased responsibility in communications or related field, preferably in financial services and/or insurance. 



  • Demonstrated ability to create cohesive employee communications programs that span engagement, content creation, social platforms and event management. Impeccable writer, who can deliver under tight deadlines. 


  • Skilled in working with employee communications software and platforms (e.g. PowerPoint, intranet platforms, video, photography, video production, town halls, email marketing, etc.) 


  • Bachelor of Arts degree in communications and/or public relations or related field of study. 



CHARACTERISTICS



  • Strong organizational and project management skills with the ability to manage competing priorities and communicate progress to stakeholders 



  • Has a “nose for news” combined with sound editorial skills and judgment 


  • Persistent and objective in tackling complex issues 


  • Seeks new technologies, allowing him/her to find effective ways to engage employees 


  • Can work productively in a matrixed organization, utilizing powers of influence to affect positive outcomes 


  • Collaborative and "hands-on" team player who builds strong relationships and pitches in without prompting 


  • Responsive and accountable 


  • Continuously listens, learns and adapts. 


  • Receptive to feedback. 



SCOPE INFORMATION


Direct report to EVP Communications & Marketing, North America

Chubb strives to offer a diverse and
inclusive and rewarding work environment.  Teamwork and mutual respect are
central to how Chubb operates and we believe the best solutions draw upon
diverse perspectives, experiences and skills.  We operate in such a way
where everyone, regardless of their singular background has the opportunity to
contribute to our collective success.


Chubb offers a competitive compensation package and comprehensive
benefits package including life, health and dental, vision, a generous
retirement savings plan, disability coverage, stock purchase plan, flexible
spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal
employment opportunity and compliance with all laws and regulations pertaining
to it.  Our policy is to provide employment,
training, compensation, promotion, and other conditions or opportunities of
employment, without regard to race, color, religion, age, sex, sexual
orientation, transgender, national origin, disability, genetic information,
veteran, or marital status, or any other characteristic protected by law.