Posted in Information Technology 6 days ago.
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Location: St Louis, Missouri
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
The Help Desk provides technical support to the branch and home-office associates of Edward Jones in the United States and Canada.
The Team Leader of our IT Help Desk operations will co-create our strategic direction and provide customer-focused operational management of the Help Desk contact center. You will plan, direct, and run a Help Desk team of associates and contractors responsible for contact operation, regulatory, support, development, security, disaster recovery and implementation of technologies. You will work closely with technology and application owners to resolve issues.
Successful completion of Series 7 within one year of employment.