Cognizant’s RCG industry team is seeking a talented CSE to join its growing organization and lead the overall relationship for key clients based in Boston and North East Region. You may either reside in the area or be willing to relocate. The CSE plays a key role in our growth and are tasked with business expansion within their assigned accounts, including growing a select client cluster with clearly established top line and bottom line targets, and being able to sell new service offerings and solutions to the client cluster in order to achieve targeted results.
Location: Boston, MA
Roles and Responsibilities:
Build and execute an account strategy + plan for a set of strategic high growth accounts in the Boston and North East region.
Client Relationship Management; engage with CXO, VP and Director level clients
Solution based selling to IT and business organization
Leveraging the full suite of Cognizant’s digital wider capabilities to create compelling proactive proposals
Collaboratively work with internal Cognizant teams and service lines(Horizontals) and act as a broker of capabilities for the client and to bring the Best of Cognizant to the client
Business Pipeline Management, Account mining
End to end account management including account forecasting, budgeting, operations and overall P&L
Handle risks and issues related to the account, including delivery oversight
Anchor proposals (RFP response, dedicated and tactical staffing) and present Cognizant’s solutions to Client leadership
Create and present account QBR presentations and executive status reports
Experience in Retail & Consumer Goods domain is preferred
Excellent Communication skills
Good presentation skills with ability to create and deliver compelling propositions
Previous experience with account management in the US a must-have; responsibility for accounts involving 100+ people and budgets of $15-20 Million or greater
Proven success in planning and controlling account related activities; use of delegation and effective communication.
Ability to run multiple customer relationships
Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership
Creative thinking and out of the box solution mindset
Ability to understand client business model and proactively create opportunities to drive value.
Staffing demand fulfillment
Proven experience in working with VPs and CxOs
Minimum of 12+ years of experience
Deep understanding of Agile and Scrum methodology
Understanding or experience in Salesforce platform is nice to have