Client Service Executive- Retail and Consumer Goods at Cognizant

Posted in Information Technology 6 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Boston, Massachusetts





Job Description:

Cognizant’s RCG industry team is seeking a talented CSE to join its growing organization and lead the overall relationship for key clients based in Boston and North East Region. You may either reside in the area or be willing to relocate. The CSE plays a key role in our growth and are tasked with business expansion within their assigned accounts, including growing a select client cluster with clearly established top line and bottom line targets, and being able to sell new service offerings and solutions to the client cluster in order to achieve targeted results.

Location: Boston, MA

Roles and Responsibilities:


  • Build and execute an account strategy + plan for a set of strategic high growth accounts in the Boston and North East region. 

  • Client Relationship Management; engage with CXO, VP and Director level clients

  • Solution based selling to IT and business organization

  • Leveraging the full suite of Cognizant’s digital  wider capabilities to create compelling  proactive proposals

  • Collaboratively work with internal Cognizant teams and service lines(Horizontals) and act as a broker of capabilities for the client and to bring the Best of Cognizant to the client

  • Business Pipeline Management, Account mining

  • End to end account management including account forecasting, budgeting, operations and overall P&L

  • Handle risks and issues related to the account, including delivery oversight

  • Anchor proposals (RFP response, dedicated and tactical staffing) and present Cognizant’s solutions to Client leadership

  • Create and present account QBR presentations and executive status reports


  • Experience in Retail & Consumer Goods domain is preferred

  • Excellent Communication skills

  • Good presentation skills with ability to create and deliver compelling propositions

  • Previous experience with account management in the US a must-have; responsibility for accounts involving 100+ people and budgets of $15-20 Million or greater

  • Proven success in planning and controlling account related activities; use of delegation and effective communication.

  • Ability to run multiple customer relationships

  • Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership

  • Creative thinking and out of the box solution mindset

  • Ability to understand client business model and proactively create opportunities to drive value.

  • Staffing demand fulfillment

  • Proven experience in working with VPs and CxOs

  • Minimum of 12+ years of experience

  • Deep understanding of Agile and Scrum methodology

  • Understanding or experience in Salesforce platform is nice to have