Responsible for ensuring the internal processes related to IT Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. This role will leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. Primary areas of responsibility will be the areas of Incident, Problem, Change and Availability Management.
Education and Experience:
Senior Level High school Diploma or General Equivalency Diploma (GED)
Ten or more (10+) years of experience with some Project Management and Customer Service skills, along with a general understanding of related technologies.