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Client Service Rep at McKesson

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Richmond, Virginia





Job Description:

Current Need

We are seeking a Strategic Account Representative to join our team in Richmond, VA.

Position Description:

The Government Strategic Account Representative (“SAR”) is responsible for implementing solutions and/or services based on the unique requirements of the Strategic Customer.  As the primary consultant for the Strategic Customer, the SAR position will exhibit a combination of self-motivation, exercising sound judgment based on clear understanding and knowledge of the internal working of all departments, evaluating the Strategic Customer’s key initiatives, service needs, customizing supply management, optimizing resources and driving best practices. The SAR is committed to creating an environment which is accessible, informative, consultative and supportive for our Strategic Customers.

Key Responsibilities:

The SAR will provide dedicated service to the Strategic Customer. The SAR will work closely with the sales team, manage the government customer relationship, effectively and proactively communicate between Clients, Customer Service, Inventory and other various corporate teams within McKesson.  The SAR will be responsible for the implementation and migration of new accounts.  Responsibilities include:


  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

  • Manages the government customer relationship

  • Manages new affiliates onboarding and tracking

  • Prepare and monitor reports such as back order reports, pricing discrepancies, licensing expirations, contract renewals, cost savings, other reports as needed

  • Manage special projects based on customer key initiatives

  • Maintain customer profitability and/or performance

  • Formulary Management, including discontinued and replacement items

  • Assist with reconciling open issues and open A/R and keeping DSO within terms

  • Proactively communicating expectations to customers

  • Host and facilitate GPO Contract issues

  • Identifies and presents savings opportunities to the customer

  • Manage SMO issues and assist in the creation of new users with approval levels within customer requirements

  • Fluidly address issues, drive root cause analysis initiatives and deliver on agreed upon commitments

  • Develop and execute new approaches/procedures to effect continual improvements in the efficiency and effectiveness of the department and services performed

  • Ensure team’s commitment to outstanding customer service continuous improvement and development of customer/sales partnership

  • Assist with Business Reviews

Minimum Job Qualifications:

  • 1+ years contract management experience

Critical Skills

  • Intermediate proficiency with Microsoft Office (Word, Excel and Power Point)

Additional Skills


  • Solid understanding of the medical surgical industry with a comprehensive knowledge of customer and contract management

  • Excellent verbal and written communication skills required

  • The ability to interact professionally with vendors, customers and co-workers

  • Prioritization skills in balancing the needs of internal/external customers

  • Strong relationship building skills

  • The ability to focus on the customer's needs & effectively multi-task

  • An attention to detail, organizational and problem resolution skills

  • Various other tasks and/or projects, as assigned by the leadership team

Education
4-year degree or equivalent experience in customer support and contract management

Physical Requirements
General Office Demands

Must be authorized to work in the US. Sponsorship is not available for this position.

Internal Use Only: Career Level: P2

 

McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through internal career site.Join us at McKesson!