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Customer Service Representative (Multi Branch Support) at Security Finance in Norman, Oklahoma

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:


Supports the branch manager in the daily operation of the branch office.

Duties and Responsibilities:

  • Provides courteous customer service

  • Solicits for new or renewed customer business on every contact

  • Receives loan payments and posts to customer accounts

  • Maintains cash drawer accuracy and security

  • Prepares and handles office deposits and maintains checkbook accuracy

  • Prepares and processes loan applications; closes approved loans

  • Performs collection activities on delinquent accounts, by both written and verbal communications

  • Assists with the development and training of all new personnel

  • Maintains compliance with company policies and procedures

  • Maintains accurate filing and record-keeping system

  • Prepares and assemble reports for remittance, and for branch record-keeping

  • Prompt and regular attendance is required


  • Prior experience with customer service

  • Basic math and money handling skills; able to count cash accurately

  • Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable

  • Valid driver's license and daily access to a reliable automobile for business use

  • Computer literate with ability to operate a ten-key calculator

  • This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing.

  • This position frequently operates a standard telephone.

  • This position may travel requiring driving, and may require walking on uneven ground, climbing small stairs.

  • High school diploma or equivalent