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Member Account Representative at Royal Credit Union in Eau Claire, Wisconsin

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Hourly Wage:

$14.72 -$16.75

(Candidates with significant related experience may be higher)



This position involves the ability to accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and kwik cash loans. This position may also require working at other office locations. Responsible for actively building relationships by meeting Member needs with Royal's products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate and friendly manner. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.


Work Schedule:

Full-time. Working approximately 32 hours per week. Variable hours between 10am - 6pm Monday through Friday and two Saturdays per month 10am - 2pm.


 ***Prior to starting normal schedule, candidate must attend full time training from 9:00am - 4:30pm Monday - Friday for 3 weeks at our Corporate in Eau Claire, WI.


Required Education/Experience/Skills:

  • High School Diploma or GED

  • Good organizational skills

  • Strong sense of customer service

  • Strong written and verbal communication skills

  • Excellent time management skills

  • Strong interviewing and listening skills

  • Handle and resolve recurring problems

  • Work productively in an environment with high levels of interruption

  • Work in a team environment

  • Able to pay meticulous attention to detail

  • Produce accurate and high-quality materials, data entry, and transactions

  • Basic skills using smartphones/tablets and the ability to demonstrate use of current technology

  • Communicate and live RCU's core purpose and values, these define and drive our organizational culture


Preferred Education/Experience/Skills:

  • Previous customer service and cash handling experience

  • Previous experience working in a financial institution