This job listing has expired and the position may no longer be open for hire.

Business Process Analyst at Accident Funds

Posted in Other 30+ days ago.

This job brought to you by Careerbuilder

Location: Lansing, Michigan





Job Description:
SUMMARY:

Responsible for leading business units' enterprise wide in their quality initiatives. Develops and maintains policies, procedures, and workflows. Identifies and implements methods that will increase organizational effectiveness of quality framework in these departments. This role supports the development of work standards and establishment of performance metrics. Acts as the primary liaison with and between other enterprise business units. Exchanges information with professional staff, vendors, managers and executives, offering assistance in addressing multi functional business unit needs. In addition, this position is responsible for mentoring employees on key quality principles and concepts.

RESPONSIBILITIES/TASKS (core for both):
  • Creates the necessary work flows, policies, procedures and job aids to carry out key line functions and reduce errors.
  • Assesses and improves existing policies, practices, and procedures in support of department and enterprise goals.
  • Implements new and revised policies, practices and procedures.
  • Assists in the development of production and quality standards.
  • Provides forms and letter management.
  • Updates and distributes electronic job manuals which include maintaining the business management system.
  • Assists with integrating business process work flows with technology and systems.
  • Reviews system business requirements and provides feedback to ensure business needs are met.
  • Assists in identifying and implementing efficiencies through technology or process improvement.
  • Assists in the development of user acceptance testing cases and activities. Incorporates proper audits and controls into workflows.
  • Assists in the development of staffing models to determine FTE needs.
  • Assists with the design, content development, implementation, and delivery of training programs, as appropriate.
  • Develops and prepares necessary reports and manuals, as required.
  • Represents unit on various projects and committees, as assigned.
  • Maintains confidentiality of all information processes.
  • Works with minimum supervision and exercises sufficient discretion and independent judgment.


This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

Education:

Business Process Analyst I

Bachelor's degree in insurance, business or related field. Education in quality assurance concepts and procedures, quality audits or related fields required. Combinations of relevant education, certifications, and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company's learning philosophy is required. Certification or progress toward certification is highly preferred and encouraged.

Experience:

Business Process Analyst I

Minimum three years in writing composition or documentation experience. One year demonstrated experience in advanced writing, workflow design, quality assurance standards, documentation, training, and auditing processes. Knowledge of insurance process is preferred. Team facilitation and leading meetings preferred.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
  • Ability to read, analyze and interpret policy documents, technical and financial information, and procedure manuals.
  • Excellent oral and written communication skills, including advanced writing.
  • Knowledge of sound internal controls and audit techniques.
  • Ability to establish a personal rapport at all levels of the organization, especially internal customers and to resolve conflicts in a professional manner.
  • Ability to manage multiple priorities, establish work flows and meet necessary deadlines.
  • Knowledge of departmental procedures and work flows.
  • Ability to comprehend the consequences of various problem situations and address them.
  • Ability to make competent, independent decisions.
  • Ability and proficiency in the use of computers and Company standard software specific to position including document management, workflow and web applications. This includes testing/trouble shooting new software specific to the position.
  • Ability to maintain confidentiality as appropriate.
  • Ability to perform other assignments at locations outside the office.
  • Excellent analytical and problem-solving skills.
  • Knowledge of industry best practices related to workflow and document management.
  • Knowledge of staffing models.
  • Ability to create surveys and survey criteria.
  • Demonstrated leadership abilities at a department level.
  • Knowledge of project management.
  • Ability to develop production and quality standards.
  • Ability to collect relevant information, work with others to build consensus and implement decisions.


  • WORKING CONDITIONS:

    Work is performed in an office setting with no unusual hazards. Minimal travel.

    The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

    We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.


EMPLOYMENT QUALIFICATIONS:

Education:

Business Process Analyst I

Bachelor's degree in insurance, business or related field. Education in quality assurance concepts and procedures, quality audits or related fields required. Combinations of relevant education, certifications, and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company's learning philosophy is required. Certification or progress toward certification is highly preferred and encouraged.

Experience:

Business Process Analyst I

Minimum three years in writing composition or documentation experience. One year demonstrated experience in advanced writing, workflow design, quality assurance standards, documentation, training, and auditing processes. Knowledge of insurance process is preferred. Team facilitation and leading meetings preferred.