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Sr Technical Support Representative at Scantron

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Omaha, Nebraska





Job Description:

BUILD your career with a global, diversified company that provides market leading assessment capabilities and technology services to help clients around the world achieve their goals.

LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

CREATE our future by empowering organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness.  For more than four decades, we have been recognized as the trusted source for reliable data capture, assessment, and analysis.

We are the iconic brand in assessment and technology services.  We are Scantron professionals.

Scantron is a global, diversified company that provides market leading assessment capabilities and technology services to help learners, educators, business owners, and professionals around the world achieve their goals.  We empower organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness.  For more than four decades, the Scantron brand has been recognized as the trusted source for assessments, analytics, technology services, managed print, and data capture solutions.  Scantron is headquartered in Eagan, MN, with offices in Omaha, NE, Columbia, PA, and in the Research Triangle of NC.  Scantron is a subsidiary of Harland Clarke Holdings Corporation.  www.Scantron.com

Rewards

·  Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.

·  Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

·  Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

·  We offer work-life flexibility, meeting personal obligations along with professional success.

Position Summary

Provide level 2 & 3 support for clients and regional Field Technicians troubleshooting, analyzing and resolving system problems, including but not limited to configuration, remote installation, maintenance and repair of a variety of hardware and operating systems on servers, workstations, network switches, routers, firewalls and VPN gateways. 

Key Duties / Responsibilities


  • Research and respond to client system requests

  • Troubleshoot, analyze and resolve client system problems

  • Consult with sales, users, and business partners to determine hardware, software and functional system requirements and solutions

  • Effectively communicate status and manage personal work queue

  • Meet all attendance requirements

Education & Knowledge Required


  • College or Associates degree and 5 years relevant experience in computer hardware, operating systems, and networks

Experience / Skills / Abilities Required


  • Demonstrated problem solving skills, including the ability to accurately diagnose system problems, determine options for resolving the problem, and implementing the solution

  • Demonstrated communication and interpersonal skills for working effectively with clients through the problem solving process

  • Demonstrated knowledge of current system hardware, operating systems, components, network security and techniques

All employees are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services.  This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.  

All employees are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

 

Scantron is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Wendy Hinson at  .

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.