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Patient Scheduling Specialist - Infectious Disease and Immunology - University Hospital (2101) at University of Wisconsin Medical Foundation in Madison, Wisconsin

Posted in Health Care 30+ days ago.

Type: Full-Time

Job Description:

Bring your excellent customer service experience to UW Health and assist patients and family members.

We are seeking a Patient Scheduling Specialist to:

  • Perform duties to facilitate and coordinate the scheduling of the non-surgical procedures

  • Be responsible for highly variable scheduling work typically due to scheduling in a Specialty Care Environment

  • Complete multi-disciplinary scheduling – comprehensive clinics with more than one billing provider in which multiple providers across multiple disciplines require scheduling for the same date of service for a patient

Scheduling at UW Health is undergoing a redesign to better serve our patients. As part of this redesign, our scheduling positions are changing as well! Scheduling positions at UW Health will eventually fall into 3 types of positions:

  • Appointment Center positions – these schedulers help patients over the phone and will be able to help patients with multiple types of appointments

  • On-site check-in/check-out staff – these schedulers help patients in person in the clinics and also place outbound phone calls between helping patients in-clinic

  • On-site Appointment Center positions – these schedules are located on-site at the clinic but primarily do phone-based work. While doing phone-based work they will sit at a desk that is not patient-facing but will come to the check-in/check-out desks to help patients in person when the check-in/check-out scheduler is away from the desk (i.e. breaks, lunches, etc.) 

If you are hired into a department that has already gone through the redesign process you will be hired into one of these positions. However, if you are hired into a department that has not yet undergone the redesign process, it is likely that the scope of your role and/or the location you report to may change once your area goes through a redesign.


Minimum - High school diploma or equivalent

Preferred - Associate or Bachelor’s degree in Business Administration, Healthcare, or other related fields

Work Experience:

Minimum - One (1) year of previous experience in an office or customer service environment

Preferred - Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience coordinating multiple activities in an office setting.

Required Skills, Knowledge, and Abilities:

  • Excellent customer service skills

  • Excellent verbal, listening and written communication skills

  • Ability to operate a computer

  • Knowledge of Medical Terminology preferred

  • Ability to handle multiple priorities simultaneously

  • Excellent organizational skills

  • Ability to think independently and demonstrate good problem-solving skills

  • Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.  Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Work Schedule:

100% FTE, 40 hours per week. Scheduled shifts are between the hours of 7:30 AM - 5:00 PM, Monday through Friday. Hours may vary based on the operational needs of the department.

University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nations leading hospitals, teaching institutions, and referral centers.

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UW Hospital and Clinics benefits

UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.