Goodwill’s Core Values - Respect, Excellence and Integrity. The Career Coach will provide case management, supportive services, and career/employment support to individuals enrolled in Goodwill Works Kentucky to assist them in obtaining and maintaining employment, achieving their career goals, and improving productivity and employability skills in order to reach their vocational potential and, ultimately; improving their quality of life.
Essential Job Functions:
Assists in the recruitment of program participants.
Introduces potential participants to the Goodwill Works Program.
Completes a needs assessment and conducts intake interviews with individuals to determine barriers to employment and services needed.
May administer various assessments and assist participants with understanding the results of assessment tools.
Assists participants with job search/job placement activities, as necessary.
Provides services leading to the improved productivity of participants enrolled in the program through interaction with the participant and coordination with the participant’s supervisor.
Observes, documents, and explains participant’s work performance and behavior relative to the employability of the participant.
Communicates with and serves as a liaison between the participant, referral source (if applicable), and employer.
Maintains awareness of labor market trends, high demand and high growth occupations, and job availability.
Provides coaching to participants, focusing on assessment needs, work habits, interpersonal skills, and other issues impacting work.
Provides intervention, as needed in affected area(s) of the participant’s life, with a main goal of enhancing vocational and career success.
Assists participants in locating additional resources needed to help overcome barriers and makes referrals to other agencies as needed on behalf of the participant.
Assists program participants in developing an individualized action plan based on their individual barriers, needs, and goals.
Assists in securing other placement sites, when appropriate, and assists with the transition to alternative employment.
Follows the Certified Rehabilitation Counselor Code of Ethics.
In collaboration with the Training Facilitator, may provide education and career-related exploration opportunities for participants such as college and employer tours.
Makes referrals to outside agencies as necessary.
Maintains a collaborative relationship with Program Services staff to ensure consistency of service in transitioning participants to employment following successful completion of the soft skills academy.
Maintains neat, accurate records, including the timely input of information in designated case management/reporting systems.
Reviews professional literature and attends designated staff meetings/trainings, conferences, and other opportunities for professional development.
Prepares weekly, monthly, quarterly, and annual reports as required by Goodwill.
Fosters employer partner relationships.
Performs site visits, as required.
Maintains First Aid certification.
Performs other duties as assigned.
Below are additional job duties specific to Career Coaches who also have responsibilities related to Goodwill Industries of Kentucky’s designation as an Employment & Retention provider with the Office of Vocational Rehabilitation and the Office for the Blind.
Plans and coordinates the participant’s evaluation or assessment program.
Assists the participant in developing a Vocational Evaluation Plan.
Performs practitioner duties on standardized tests, work samples, and/or actual production aspects of work evaluation, administering the tests and work samples and interpreting the results.
Observes, documents, and explains participant’s work performance and work behavior relative to employability of the participant and any future rehabilitation needs.
Meets with participant, referral source, and other individuals to discuss performance, progress, and recommendations.
Provides written reports and case file documentation to referral source, as required.
Develops relationships with referring agencies.
Bachelor’s degree preferred (required if providing E&R services). Work experience in the workforce development/social services environments, such as a workforce development program or a community rehabilitation agency providing services to individuals with disabilities and/or disadvantages may be substituted year for year in lieu of a college degree.
Previous experience working with individuals with disabilities and/or disadvantages is a plus.
Previous case management or related experience is a plus.
Must be able to exercise good judgment.
Must possess a strong work ethic.
Must be able to work with people of all backgrounds, providing excellent customer service.
Must possess written, verbal, and computer skills necessary to satisfactorily perform job duties.
Must be able to plan and develop workflow with minimal supervision.
Must be able to work a flexible schedule which could include evenings and weekends to accommodate programming requirements and needs of participants.
Maintains participant confidentiality and follows the CRC Code of Ethics.
Must follow all safety procedures and correct safety issues, as applicable.
Must have reliable transportation to and from work.
Creating Jobs, Changing Lives
Goodwill Industries of Kentucky is an Equal Employment Opportunity Employer: Minority/Female/Veteran/Disability/Sexual Orientation /Gender Identity