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Front Desk Agent at IHG in Redondo Beach, California

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

About us

Are you ready to be a “Front Desk Agent”

What’s your passion?  Whether you’re into tennis, shopping, skydiving, or bird watching, at IHG we’re interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do.  And we’re looking for more people like this to join our friendly and professional team.

Crowne Plaza Redondo Beach & Marina Hotel - Is just 7 miles from the Los Angeles International Airport or a short drive to Long Beach Airport.  This  Beach-Area Hotel is close to the Headquarters South Bay-Torrance and El Segundo Automotive, Aerospace, Healthcare, Financial and Manufacturing Business.  Southern California's major attractions are within an hours drive.  For mixing work and pleasure, there is no better place!  Our meeting facilities have over 25,000 sq ft of flexible space with an emphasis on service and convenience.  We have 342 Luxury Guest Rooms, our guest enjoy the following amenities: Outdoor Heated Pool and Ocean-View Sun Deck, Complimentary 24-hour Fitness Center, 24-hour Business Center, 24-hour Wellness Station, Self and Valet Parking.  Our newly Harbor Bar + Bistro, our Restaurant "Sol".  We have an EXCELLENT TEAM and look forward to your Application!!!

Your day to day

This position will check-in/check out our hotel guests in a timely and professional manner, and process all payments according to established procedures. 

Welcome guests in a friendly, prompt and professional manner.  Register guests, issue room keys, provide information on hotel services and room location.  Answer phones in a prompt and courteous manner.  Up-sell rooms where possible to maximize hotel revenue.  Accurately process all cash and credit card transactions in accordance with established procedures including but not limited for posting all charges, completing cashier and other reports preparing deposit, and counting/securing assigned bank.  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.  Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure hotel guest satisfaction.  Provide team work and quality service through daily communications and coordination with other departments.

What we need from you

Requirements include holding a High School Diploma or equivalent, plus one year front desk/guest service experience, some College is preferred.  You my be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include, healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.  Hotel deductions worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.  Most importantly, we'll give you the room to be yourself.

So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer:  Minorities / Females / Disabled / Veterans