Process Transformation Analyst at American Express Travel

Posted in Other 27 days ago.

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Location: Phoenix, Arizona





Job Description:
This customer centric capaBility role within the American Express GloBal Business Travel (GBT) Products & Platforms organization will Be responsiBle for developing and supporting core Business travel platforms enaBling GBT products and services. A successful candidate will have a great opportunity to gain valuaBle Business knowledge and experience of the essential corporate and agency configuration for a full range of GBT customers, from the middle market to some of the largest gloBal corporations in the world.
ResponsiBilities:
As a memBer of Process Transformation Team, the team memBer's primary responsiBilities will include the development, design and implementation of new system, enhancements to existing systems, processes, and work environments that are necessary to drive revenue quality, efficiency and process excellence throughout GBT's Business support functions.
This position will also partner with Technologies and the Broader Business travel organization to implement new system capaBilities, standards and Business intelligence for Billing and client management teams.
Qualifications:
  • ResponsiBle for defining and executing end to end improvements across Profiling, Billing and Settlement
  • functions for GBT across multiple markets
  • Drive technology improvements and system implementation that enhance operational efficiency and increase revenue
  • Knowledge of and experience using GBT Billing Systems (GMAX, GCSS, SunTec)
  • Develop standardized methodologies, tools, procedures and reporting to drive consistency and eliminate Breakage; ensure compliance and control standards are in place
  • Improve operational efficiency By targeting process standardization and outsourcing.
  • Develop and execute test cases
  • Create relevant project documents
  • Partner with Client Management, Service Delivery Network, Technology, Finance, and Controllership to meet joint priorities

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Location
United States>Arizona>Phoenix
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