Brink's Global Services is a division of Brink's Inc, the world's premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink's Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Service Representative I - Imports based out of our Spring Field Gardens NY location
The Import Customer Service Representative is responsible for building and maintaining a professional relationship with international and domestic customers. The qualified candidate will be responsible for receiving and processing information and files from Brink's international affiliates relating to import shipments. In addition, they will be responsible for communicating this information to customs brokers and coordinating delivery with Brink's Incorporated, and domestic operations.
Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.
Provide information and quote prices for all services
Communicate, and coordinate all customs clearance and transportation arrangements for commodity/customer moves including routing, delivery, booking, and other transportation logistics
Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
Prepare customs entries and follow-up with the clearance process on all entries prepared through partnership with internal and external partners.
Scan, file, copy, and assemble documents including: bills of lading, dock receipts, licenses, and consulate documents.
Calculate duties or tariffs to be paid on merchandise
Review rates, trace product movement, file entries with Customs; provide clarification and valuation of merchandise
Process post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacks
Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved
Prepare nightly recap of incoming shipments to JFK & 580 Operations and make daily I.S.C payments online for all incoming MAWB.
Send payment receipt, MAWB, and Delivery order to dispatch / operations for pickups daily
Process inbound/outbound shipments in the Free Trade Zone
Stay up-to-date on all customs changes
Document all calls in ticketing and tracking systems
Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager.
Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General security regulations (GSR).
Minimum of 3 years of experience in Customer Service in an Import or Freight Forwarding capacity
Minimum of 3 years of experience using MS Office and Windows applications including a proficiency in Excel.
Experience in freight forwarding/transportation or related field.
Excellent verbal and written communication skills.
Excellent interpersonal and analytical skills as well as working collaboratively with others.
Working knowledge of Import/Customs logistics, armored transportation, other related industry.
Good basic math skills.
Professional, positive demeanor.
Excellent customer service.
Collaborative work style.
Good ethics and integrity.
Ability to work independently.
Strong attention to detail.
Analytical problem solving.
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services. Brink's provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employee's medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply.
Brink's, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.