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Program Director ***Charleston, WV*** at Medical Transport Management in Charleston, West Virginia

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities. 

MTM, Inc. continues to grow and we are seeking a Program Director

MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services.  The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.

This position is located at our office in Charleston, WV.


  • Provide leadership and management of direct and non-direct reports

  • Ensure business outcomes and contract goals are defined and met

  • Gain knowledge of and understand all aspects of the Client and the contract

  • Maintain, understand and effectively communicate Client expectations

  • Educate the Client on MTM procedures

  • Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM

  • Track and maintain department budget in order to meet established financial goal

  • Conduct quarterly Town Hall meetings with all levels of staff

  • Monitor Client Satisfaction beyond statistical data

  • Be available as Client’s key contact for any issues relating to the program

  • Maintain a strong working relationship with key Client personnel

  • Work with the Client to follow through on service issues, trouble shooting problems and concerns, complaints and education

  • Regularly hold and document satisfaction meetings with the Client

  • Identify and manage stakeholders’ expectations during all phases of the contract

  • Ensure regular interaction with internal departments

  • Continuously plan for growth and issue resolution

  • Keep abreast of changes to NET program rules, regulations, and policies

  • Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered

  • Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals

  • Provide development and career guidance to local staff

  • Work across all departments to ensure the cost of transportation service delivery is within the budget

  • Conduct and process disciplinary actions and terminations as needed

Minimum Qualifications:

  • Bachelor’s Degree

  • 8-10 years of experience managing large, profitable operations teams in a multimillion contract ($10M plus) environment

  • Certified Project Management Professional or Associate Certification desired (PMI) preferred

  • Experience with contract implementation

  • Experience with Lean processes; Six Sigma Certification preferred

  • Experience establishing and managing all aspects of performance management

  • Experience managing complex contracts with SLA’s and government compliance

  • Experience managing a large team of both direct and indirect reports

  • Experience working with Medicaid and/or State programs preferred

  • Experience managing employees at all levels of the organization

  • Proficient with Microsoft Office Suite

  • Must possess a valid driver’s license

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

  • Strong leadership, mentoring & coaching skills

  • Strong conflict management skills

  • Strong persuasion and negotiation skills

  • Strong decision making skills involving complex data

  • Strong and effective communication skills

  • Strong business and financial acumen

  • Strong analytical and strategic planning skills

  • Ability to build and manage a strong team

  • Ability understand and communicate Company vision

  • Ability to establish and maintain operational structure

  • Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues

  • Ability to maintain a high level of confidentiality

  • Excellent interpersonal skills and the ability to work with a variety of people and job positions

  • Excellent organizational skills with the ability to manage multiple concurrent projects

  • Excellent problem solving skills with the ability to anticipate and resolve problems

  • Knowledge of managed care, quality improvement, contracting

  • High cognitive skills

What’s in it for you?

  • Paid vacation

  • Holiday Pay

  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k)

  • Onsite Gym

  • Wellness Screenings

  • Birthday Holiday

  • Training Development

  • Incentive Program

  • Casual Dress Environment

  • Scholarship Program

  • Healthy Market

  • Free Coffee

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or